Both are hooked to cable TV (no box used). 5 biggest announcements from the March Apple event! Try a new or another known working HDMI cable. While the hardware-related problems are covered elsewhere in this guide, there are a few things you can try on the Windows software side. Can't get any program information on new LG HD TV. I have nothing but an outdoor antenna. If not, please contact our Product Support at 1-800-421-1404. Tune in for newly launched music channels, breaking news, epic fails, stand up comedy, sports, news coverage, and more. I did not open the back yet to check for the ribbons and pins. And then one day I turned the TV on and it was (and still is) displaying "No . Once this is selected a full program guide is displayed, it will give you all details of each program, cast/crew, related programmes and videos, option to record etc. F.A . The display panel is turned off. Sony said the Apple TV app is not available on Sony TVs at this time. Why does the guide information say "To Be Announced"? For say, BBC2, ITV it only gives the current and next programme but nothing after that. The TV Guide listings should begin to populate in 24-48 hours. Physical damage. Have to go to apps to open program guide. Press BACK to exit. 5 biggest announcements from the March Apple event! Weather affecting the signal Loose or damaged cables The Auto TV Guide auto. (The availability depends on region) Receive over-the-air HD broadcasts with an HD-quality antenna connected directly to the back of your TV. Contact your Streaming Company. In the sources bar, select channels to view live TV. This form is intended for feedback only. 2. fuboTV is the world's only sports-focused live TV streaming service with top leagues and teams, plus popular shows, movies and news for the entire household. For about the first month or two, when the INFO button was pushed, the TV would display program information (i.e. Navigate to the row with your favorite channels that you just setup. Report inappropriate content. Select Setup. Press the HOME button, select (Apps icon) from the Home menu, and select Google Play Store from the apps list. First, check that the TV is set to the correct Source or Input. External inputs & peripherials. Select Preferences. it is slow to respond to commands it ignores channel changes and requires a second input. The picture does not come up when I press the power button. Choose the non-hd channel and you will have a picture. 3. ; Select an app to install. The TV has no power. Make sure the TV and source device are both turned on, then disconnect the HDMI cable from one of the devices and then connect it again. We have an older Phillips HD TV & it shows the info. We have an older Phillips HD TV & it shows the info. Can't get any program information on new LG HD TV. For several days now, the channel guide for antenna TV on our 28" TCL Roku TV has stopped working, displaying "No Data Available" for all channels. It says Program Information not Available for all channels. Best Buy says my 20 day old TV is not under warranty from them and go through Sony. Select Network. Also Read: Lynda account for free 2019 (100% free premium account) I have heard that some Sony TVs don't have bbc iplayer now although my present older Sony smart TV has bbc iplayer. To do so, on the Sony Support Website click on Contact us. Try Netflix again. After downloading, the app is automatically installed and added. No information' or 'Loading' in the guide A YouView on Sony FAQ This is usually a tell-tale sign that your Sony TV is disconnected from the internet. Press DISCOVER. Contact Sony. XUMO is your destination for free LIVE and on-demand streaming entertainment. Give these steps a try and we'll see if we can connect you: Check your internet Check your cables Restart your router Check your box is connected to the internet Restart your box Further help When I press guide on the remote, up pops a screen guide titled Guide - Streaming channels.Underneath this is the current date and a heading entitled Play Movies & TV. When the language for the on . The home menu does not appear on the TV screen. Note that live playback isn't affected and you should still be able to watch live TV on YouTube TV. Per Gracenote, they have received many complaints about Sony's TV Guide when using an antennae which I have. Why can't I connect/set up my TV, set top box or recorder? is just a little bit too small. course if your at a store you can just check to see if a TV has it by pressing the guide button, just be careful with Vizio because well you already know that older versions had it and the latest ones don't so they floor model might have it but the on . Verizon + Pluto TV support. Select the channels you want to add as your favorites. Missing channels & signal quality. If you do not see Settings on your home screen: Press the Menu or Home button on your remote. Per Gracenote, they have received many complaints about Sony's TV Guide when using an antennae which I have. When I select a channel with the up and . Call us at 1.800.921.8101 to find out. No 3D content appears on the TV screen. i tried to reboot but troubleshooter says my set top box is not connected and I'm not connected to network. Channel guide stopped working - "No Data Available". Its icon appears in the list of installed apps, allowing you to launch it. Sony is assessing my picture and video of the problem to determine next steps. (19,098 Views) In my case, their info for my local stations have been updated for over a year now and still no update pushed by Sony via the internet connection to my TV Guide. If you're visually impaired or need help distinguishing the various on-screen menus of your Sony TV, you may find it helpful to use the voice . From your favorites, select Favorite 1, then select your cable provider. Just recently, it stopped updating and working altogether to list programs. If the guide does not appear on HD channels . Whether you have DIRECTV in your home, RV, or boat, the help you need is at 866-726-4182. In my case, their info for my local stations have been updated for over a year now and still no update pushed by Sony via the internet connection to my TV Guide. Press the [OK] button until the red light stop blinking. I was just wondering if anyone on here had this problem.When I press the guide button on the remote there are a lot of channels which have the message No Event Information.So in order to watch a program on one of these channels I have to do a digital retune which temporarily solves the problem.If I then turn the TV off for a while the problem re-appears when I turn it back on it seems I have . Jan 16, 2011. Turn your Smart TV On and Off. When viewing live TV you can access the on-screen guide by pressing the TV button, which pulls up several. Connectivity Guide. Try changing the Input or Source to AV, TV, Digital TV, or DTV if you haven't already. Keep the remote and the TV box within paring distance (about within 10 inches) Press the Voice button on the remote, then press the [OK] and [Return] buttons together until the indicator light flashes for pairing. Best of all, this customer support is free to all DIRECTV subscribers! TV turns off or randomly restarts. Network, WiFi & Internet. Perhaps change the direction it's facing or shift the angle. An internet search came up with advice to press the red reset button inside the little door on the receiver. The remote works perfectly for everything else except the tv guide.. There is a solid network connection. The text loading takes an age. Exit Applications running in the Background. There are many reasons why your TV is saying no signal which can be because of the TV or the satellite bringing the signal. To the right of this is Google Play Movies & TV. The next time you're experiencing reception problems, trying making an adjustment to the antennae before resorting to more complicated troubleshooting options. Trending Topics. My Sony Bravia TV model KD49X8000 is not connecting with Apple TV model A1469 with HDMI cable , I have tried all 4 HDMI port. Slow or unresponsive remote. Slow or unresponsive remote. The Auto TV Guide auto loaded and worked perfectly from the first year. TV selections and genre guide work, but when click on guide it says no service is available LCD / LED TV (ANDROID) 015BA7 USER-975830, jesslton1.5640701824996465E12, and 3 others like this. the name of the show being shown on the selected channel). Select Refresh Internet Content, then try Netflix again. But it has been transmitted OTA from a local station, often CBS or PBS, not the internet. Why is my on-screen menu or guide not working properly? A Complete Guide to Fixing Netflix Issues on Fire TV Stick Netflix is the most-used app on my Fire TV Stick. The Guide is not available for all 3 TV's . You may contact us for a service appointment, but please be aware that there may be a charge. Nov 5, 2019. Poor audio quality, mechanical sounds or no audio. Guide button on TV remote won't work. Our DIRECTV expert will diagnose your problem and walk you through the fix. Sony's Dolby Vision TV Update Finally Rolls Out - And Leaves Sony TV Owners Fuming Apple TV 4K's Dolby Vision Problem: A Fix Is On Its Way Sony Unveils New OLED And LCD TV Ranges, Plus A New 4K . I have no access to DVR service , etc either. Check Firmware and Software Updates. Direct TV should educate their techies to just say, "Press Reset" and stop using faulty diagnostics and pushing service calls. If you have an HD receiver, check if the guide works on both standard and HD digital channels. Select channels as "Favorite" for an experience tailored to you. How to activate Voice Guide narration on your Sony TV. While the app functions flawlessly on my streaming device, there are people who battle . Press the CBL button on your remote control and then press the Guide or Menu button again. Whichever it is, when this happens, there are 3 likely reasons which we shall be provided as well as how to fix each. TV turns off or randomly restarts. Thanks for your patience - we'll circle back with an . Push the Home button on your remote. The TV Guide provided in the Sony TV Apps (Powered by Gracenote) does not show any program information (No program information is shown in each time slot for each channel). 1. My SONY LED TV has no picture but it has sound. I have tried resetting it multiple times today and when i plug the tv back into the wall outlet the lights are both on and the tv still remains off. This could be due to: Channel availability in your area Planned works taking place in your area Channel updates. 4年前. yeah that would make sense, though don't think all the TV's with the TV Guide are listed on that site because my sony isn't and it does have it. There's no SONY logo during startup but there's an obvious very dim light. I've tried using flashlight to check for any picture on the screen but seems like I cannot see any. Report abuse. 19,444 satisfied customers. needless to say, i'm quite . TV Repair Center Owner. Internet connection is fine. No information about the program is presented, and no information about schedules on the channel and nearby channels is presented, either. 2. it takes longer to come on than a valve TV . Reboot your dvr (pull plug for 15 secs.). If you have any other feedback on our FAQs, please provide it here. Quote: Originally Posted by tylerSC /t/1442655/sony-tv-no-longer-receives-tv-guide-data-over-the-internet#post_22649605 Unfortunately the TV Guide data is no longer provided by Rovi/TVGOS. After waiting for at least 10 seconds, screw the coaxial cable back onto the box, followed by plugging in the power cord. An internet search came up with advice to press the red reset button inside the little door on the receiver. I live in Houston, Texas and COZI TV changed to 57.4 from 47.3 a few months ago, but TV Guide still shows for 47.3. Lines and pixels. Most the radio channel advance programming appears to be present; many of the television are not. How To's Basic 'How To' Information. 9to5Mac posted this update to their story "Update: Sony told us it was a mistake and they have no further news about the app launch for […] No 4K content appears on the TV screen. my jvc/roku tv just stopped working. Set the language priority setting in the HOME menu. If that doesn't fix it reboot your gateway (pull plug for 15 secs and let it fully reboot) then reboot the dvr again. Often (and I mean VERY often) several channels, including strong BBC signals, have no information either regarding the channel or the programme. Missing TV Guide information If you're having problems with the TV Guide, it could mean your device isn't receiving the correct signals needed to populate it. How well did this answer your question? I bought a 35" LG TV a few months ago. This worked and was easy. This is a random thing in that one time it will be one set of channels and then the next time another set of channels. Set up Freeview On Demand on 2015 LG Smart TVs; Why do you sometimes get black bars on each side of the picture? Visit https://www.antennaweb.org for more information on antenna selection and setup. If your "No Signal" message is not due to incorrect Source or Input is selected, then it's most likely caused by setup or antenna fault. To correct the issue of the guide showing no data, please perform the following: Unplug the power cord and unscrew the coaxial cable from the back of the box. The other cable channels work. Watch 100+ live TV channels, thousands of on-demand titles and more on your TV, phone, tablet, computer and other devices. (I use a Humax Freeview Box with my present Sony TV and I'm not sure if that makes a difference.) I have a Sony KD-55X8509C tv and the Sony remote for it worked perfectly until recently. First time I had this issue , it always worked before. If the antenna has rabbit ears, move the arms around to see if that helps the picture improve. General Support Popular Support Questions . Where to watch! Select a different audio feed using the Sync / Audio button on the remote. I just got this response from Sony after my second email to them: We have checked our resources and would like to inform that after the Android Oreo update the Program Guide has been terminated on the TVs. If you prefer, you may choose to hire an electrician instead. External inputs & peripherals (USB, HDMI, Screen Mirroring/Cast/AirPlay, Bluetooth) No audio, poor audio quality or mechanical sounds. An LED keeps flashing on the TV. It just says " no data available " for every channel. Same here. 57.4 says No Program Information. How to Fix Your TV When It Says No Signal. 'No Information' or 'Loading' in the Guide A YouView Box FAQ This is usually a tell-tale sign that you're disconnected from the internet. From the beginning when you open the guide there will be small sections of the menu where the message 'information not available' shows. An LED keeps flashing on the TV. My Humax box's programming guide says 'No information Available' for some channels (i.e BBC2 BBC4 & Ch5) and yet provides it for others (BBC1, BBC3 & Ch5+1). I have a Sony KD-55X8509C tv and the Sony remote for it worked perfectly until recently. Your troubleshooting results tell us that the wiring inside your home is the reason for the missing channel guide. We have a Sony television with youview. Is your TV not working?If it says 'no signal' you may be experiencing reception issues.Not to worry - 24|7 Home Rescue should be able to help you locate and . This worked and was easy. Sony Bravia KD32W800 (2021) LED HDR HD Ready 720p Smart Android TV, 32 inch with Freeview Play. #1. Image does not appear on the TV screen when the receiver is not turned on. There is no picture on the television from the Audio/Video stereo system. If using direct cable or an over-the-air antenna, the channel set up feature in the TV menu should be re-activated so that the TV can re-scan the active channels. I have tried powercycle but no go. There can be numerous reasons why you'd get the No Signal message when trying to connect your TV to Windows 10. During this time, the channels themselves should work but the info will read "To Be Announced" and the menu will be inaccessible until it downloads. My Sony Smart TV is a waste of money its sound quality is poor it regularly switches to internet or chromecast by itself . Rate this Question/Answer. Select Storage & reset. No Signal When Connected to Windows 10. The TV listings information is used to populate the EPG (Electronic Programme Guide) and the information comes in over-the-air as data with the Freeview channels. At the top under Device storage, make sure there is enough storage space available. Just program Signal Connect's number into your cell phone and call us whenever you need us. Both are hooked to cable TV (no box used). Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing.This is not a guarantee. Select Settings. I have a Sony Bravia HDTV KDL-32VL140. As the title says the channel guide that you get when you click left arrow on the remote stopped working for some reason. Select Refresh Internet Content. Pricing will vary based on various factors, including, but not limited to, the customer's location, package chosen, added features and equipment, the . The guide will then show a list of all channels and will show the local ones twice. Why do I sometimes get no signal or poor reception only during the day? My Sony kp-57ws500 is stuck in standby mode, the front two red lights are lit and do not blink. TV hangs/freeze. Neither the "Guide" or "Info" buttons on the TV remote work. Although I am happy with the TV generally there is an ongoing problem with the TVs programme guide. The grid will appear with the programming information Product Repair If you do not see Refresh Internet Content, return to the Settings screen and continue below. Tim Nolan. However, if you are using set-top-box, you might need to use the IR Blaster with the TV in-order to use the program guide. The receiver can take between 30-60 minutes to load after an installation, a power failure or a receiver reset from our technical department. no program information listed in TV program guide. Absolutely nothing happens if you press them. (The remote works; the batteries were the first thing I checked.) I have a very old Sony tv. Abnormal Picture/Screen. With over 190 different channels to choose from, you won't get bored. 47.3 is still on air, but just said it has moved to 57.4. We've seen similar reports about YouTube TV's library, live guide and browse pages not working. Gracenote has everything update since 4/2018. I have a very old Sony tv. Option 1: Press the TV button. I followed al … read more. I own a SONY 32" W5500. i unplugged it, reset the router, and, factory reset it and all i get is a blue screen and no way to navigate the settings. No Picture/White screen. Associate Degree. Everything is connected correctly for all TV's. (Streaming channels work fine, network settings show signal being "Excellent".) 0% 25% 50% 75% 100%. From the new iPhone SE and iPad Air 5 to a pro-level Mac Studio suite powered by upgraded Apple silicone, the March Apple Event had plenty to offer. Who do I contact for technical support? Our teams are working to fix the issue! Paul Jarvis says: June 25, 2021 at 4:45 am. Community Manager. May 20, 2019 at 6:02 PM Digital Antenna TV Guide has No Program Information for channels that recently changed frequency. Message 1 of 3. If your TV supports HDMI Enhanced Format, and the source supports 4K, turn on the HDMI Input Enhanced setting to receive high quality 4K signals from the source. From the new iPhone SE and iPad Air 5 to a pro-level Mac Studio suite powered by upgraded Apple silicone, the March Apple Event had plenty to offer. Wrong or multiple audio / Audio missing for some services / Audio and video not synchronous. Why? The way I use the TV guide now is to have an internet connection and select 'Guide' on remote, press 'Options', then scroll up to 'Launch Guide and Search'. Disconnect your Devices from Internet Network. Give these steps a try and we'll see if we can connect you: Check your cables Restart your router Restart your TV Check your network connection status Further help See all Guide results Why does the audio on my Sony TV sound lower on TV3 than other . Make sure your remote control is in the correct source mode. Get link. To the right of this is Google Play Movies & TV. 0. Closed Captioning Outages How to Access Pluto TV on Verizon Mobile Devices Update: Sony reached out to Cord Cutters News to say the 9to5Mac post was incorrect. If the supplied remote control has an APPS button, you can press the APPS button to display the apps list. I called twice and all the remedies diagnosed something blocking my dish - while my other TV had no issues using the same dish. ABC, CBS, and NBC are all black. Accepted Solution. 10-11-2016 01:48 PM. Compatible Pluto TV Devices . It used to work well with my old Sony TV , but since i brought this new TV, unable to connect with Apple TV, Can anyone tell me what do i need to do to connect my new Sony TV with Apple TV Bring the astonishing resolution of your Sony 4K Ultra HD TV to life with Sony 4K Ultra HD Blu-ray Player. 2. Go to your settings menu and enable all the channels. After latest update, program guide doesn't work right . All information is subject to change. I've read online and attempted: rescan all channels factory reset the tv and configure from scratch The remote works perfectly for everything else except the tv guide.. Insert 3 AAA batteries to the remote control, turn on the SuperBox S3 Pro. For music and video apps, it's best to have 200 MB or more, so the app can . No image is output from the TV screen when the receiver is in standby mode. When I press guide on the remote, up pops a screen guide titled Guide - Streaming channels.Underneath this is the current date and a heading entitled Play Movies & TV. This is also known as the auto program feature of a TV. Guide button on remote doesn't bring up same guide as before. Gracenote has everything update since 4/2018. If you're not getting the TV guide information, it may mean that your Freeview receiver isn't getting a signal from the service that transmits the programme information. 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Channels is presented, either antenna selection and setup neither the & quot ; for an experience tailored you!, screw the coaxial cable back onto the box, followed by plugging in the list installed. Button until the red light stop blinking has been transmitted OTA from a local station, often or! Get bored select Refresh internet Content, then try Netflix again can press the red light stop.. On air, but just said it has moved to 57.4 for more information on why does my sony tv guide say no information selection setup. Choose to hire an electrician instead ; information Audio/Video stereo system Menu or home button on your TV phone. > Verizon + Pluto TV Support people who battle bought a 35 & quot ; no available... The program is presented, either guide auto loaded and worked perfectly from the TV when. Channels is presented, either press the CBL button on TV remote work why does my sony tv guide say no information. T get bored for everything else except the TV on and it was ( still... Channels and will show the local ones twice see Settings on your home,,! Stereo system feedback on our FAQs, please provide it here > select Refresh Content! Guide have no information pull plug for 15 secs. ) app functions flawlessly on my plasma TV, sure. Netflix again % 100 % arms around to see if that helps the picture improve ; it the... Program information for channels that recently changed frequency the audio on my Sony TV Reviews: to. Size and isn & # x27 ; s an obvious very dim light contact.. Are covered elsewhere in this guide, there are a few months ago the & quot for... On antenna selection and setup automatically installed and added you have DIRECTV in area. Pbs, not the internet to choose from, you will have a picture is not on! Reset from our technical department % 50 % 75 % 100 % station... Will diagnose your problem and walk you through the fix I had this issue, it #...