Good customer service is an essential ingredient in retail because if a customer feels valued, they are more likely to not just stay with you but they will also recommend you to others and the importance of 'word of mouth' referrals should never be underestimated by any retail company when it comes to increasing your sales and customer base. By providing good customer service experiences, your customers will associate that good feeling with . According to a survey conducted by Temkin Group, 77% of customers will recommend a brand to their peers if they are happy with the overall experience. Following are some reasons why is it important. This is especially important in retail. After all, there's a direct connection between them. a boost in sales and employee engagement. Helps you retain customers. Improve company performance. In addition to knowledge of the products and their respective prices, staff must have attitudes, skills, commitment and other characteristics that provide a positive and memorable experience to customers. Customer experience management — often abbreviated to CXM — is about actively and consistently steering an organization's customer experience strategy so that it continuously aligns with evolving customer needs and expectations in a way that increases customer engagement and satisfaction, with the ultimate goal of driving brand loyalty. 1. 1. Wrapping up. From Shoppers to Loyal Customers to Brand Advocates. The importance of customer service in retail . Strengthen customer loyalty. According to McKinsey report, companies focused on maximizing satisfaction, with regard to the entire customer journey, have the potential to increase customer satisfaction by 20%. It plays an important role in both outbound and inbound customer interactions. 1) Sales to Ultimate consumers of the products. In the past, trading of goods was a part of a traditional society. • Be aware of the contribution that words and non- verbal messages have on customer service. Many of the most important steps a business can take are free. 1. Miriam Burt highlights the overwhelming power of social media in driving purchases and improving customer experience in retail. Delivering a quick, yet exceptional customer experience to shoppers has become standard in the retail industry, with 83% of customers citing good customer service as their . Research suggests that around 60% of organizations consider customer service as the top most priority for their businesses. This trait is an important part of customer service as it shows professionalism and leads to greater customer satisfaction overall. It represents one important strategic element, which can differentiate retailers from one other. The Importance of Retailing. Just as in sales, the importance of customer service in marketing can mean the difference between just getting by and growing exponentially. In the world of retail, effective knowledge management is critical to establishing your competitive edge. 3. expectations. For online shopping, security and on-time delivery are the greatest customer service concerns. Now, people will only stay loyal to a company if they have very good reasons to do so. Image: Importance of Retail Marketing. 1 priority," "We take care of our customers," and "The customer is always right." But take a look at what happens on the actual floor, and . Bottom line: The overall customer shopping experience needs to be on point if you want your brand to succeed. (Kent, Tony, Ogenyj, Omar, Retailing 2003, 433) Expected . Even if it's only for a few seconds, retail associates can create this feeling by going out of their way to make customers feel appreciated and happy to spend money in your store. There s a great framework you can use to evaluate whether your e-commerce store covers all the bases on customer . Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track. Customer service, therefore, should cater to the established customer as well as the potential one, respecting the great deal of research that goes into online shopping by offering a path of least resistance to important information. Here are some statistics that help to reinforce the importance of implementing a retail customer service training program along with associated customer service management activities: 1 - Even in a negative economy, customer experience is a high priority for consumers, with 60% often or always paying more for a better experience. Wrapping up. Just as in sales, the importance of customer service in marketing can mean the difference between just getting by and growing exponentially. There's so much more to it. Introduction In organized retail outlets, customer service is delivered by front end employees i.e. Without your customer service team, you have no means of direct communication. Organizations or individuals need social and economic exchange to satisfy their needs. Customer service impacts the total retail experience. Taking a minute to answer the question is much better than making the customer feel like the employees at this store don't care about their clients. Customer service is one of the most challenging tasks that retail store staff face in their day-to-day lives. The Importance of Quality Customer Service in Marketing. Introduction. Customer service on a budget The good news is that excellent customer service doesn't have to cost a great deal. But if you can provide a seamless customer service experience, people will be forgiving. There are two young, female employees and each is working with a customer. Since the expanse of its services include international flights the company has extended it resources to train employees especially flight attendants on how to respond to the needs of global travelers. Due to this, your customer service team is essential in relaying to customers what you want your brand image to be. And having a great product just isn't enough anymore. This will then lead to customer loyalty and great ratings on social media. Making them feel as though their customer is important to you by creating a positive experience will ensure they leave your store with a good impression. better reviews, NPS score and customer brand representatives. When employees are happy, it makes customers feel good and puts them in the same state of mind. Understanding how important customer service can impact your online retail business, you will be able to make changes that allow you to grab these best 11 benefits very quickly upon their . Why Customer Service is Important in Retail. Customer service is a part of a company which is dedicated to helping buyers or prospects for the use of the business's products and services. Customer Experience in Retail Business. Retail enterprises with agile knowledge management and insights engagement processes are better positioned to generate quick, quality consumer insights—a surefire way to meet and exceed customers' expectations and make winning competitive decisions at the speed of retail. But, it is very important to analyse the customer experience. A positive attitude is a state of mind in which an individual looks at things favorably or with optimism. Making or increasing the Sale. The most important customer service qualities in the next normal: Expertise, empathy, and speed. Customer satisfaction is the best indicator about the likelihood of a buyer to purchase your product or service in the future. 1. Having good product knowledge will not only help customer service agents to provide excellent customer service, but it'll also improve customer satisfaction, increase sales, build brand image, and boost . No matter how committed a retailer is to its customer service, at some time in every retail location mistakes will happen. In fact, 68 percent of APAC customers believe that customer service is a last-minute consideration for organizations. The retail industry faces many specific challenges related to IT management, including: Customer data; Many retailers struggle with information overload because they're required to collect and sift through mass amounts of data, then convert it into useful information in a customer-centric industry. 1. Customer service is one-on-one between a . Create successful marketing campaigns with a higher ROI. From managing heightened consumer expectations to striving to make every customer interaction as efficient as possible, customer service teams were put to the test in 2021. 8. Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how . This clearly shows the importance of offering great customer service. But in recent times, buying and selling of goods have become a brand dominated activity. How outsourcing helps businesses grow. The importance of delivery tracking. 8. Call center customer service is one of the most important ways to do this, as solving your customer's problems is a great way to keep and even transform them into brand ambassadors. 2. Try deploying the 5/15 rule. The importance of customer service is not limited to a simple 'it boosts sales'. Otherwise, there are a plenty of competitors available they could choose to move to. You can ask your customers to rate the service satisfaction on a scale of 10. Improve customer satisfaction. 6. The analysis not only shows how organizations should focus on client experiences to achieve corporate success, but it also reveals a disconnection between customer expectations and company actions when it comes to customer service. Importance of Product Knowledge in Customer Service: Product knowledge is essential in customer service. Understanding how important customer service can impact your online retail business, you will be able to make changes that allow you to grab these best 11 benefits very quickly upon their . Most retail organisations will have established policies and/or guidelines for customer service. Workshop outcomes • Understand the importance of attitude in delivering excellent customer service. salespersons. A. Overview. If you're running a retail business, then you know that logistics is key to your success. A retailer always tries to provide best products and services to his customer. Bagozzi (1975) stated that marketing is the process of creating and resolving exchange relationship. Here are eight reasons why customer service should be an important priority for every company: 1. Good customer service is vital for retail businesses to succeed. It is an eye opener that well established brands give way more importance to customer service, because they . I magine that you walked into a store on a bright, sunny afternoon. Spend less money on ineffective marketing. Good customer service means building good relationships with your customers. When it comes to churn, the importance of customer service is clear: 89% of consumers begin doing business with a competitor following a poor customer experience. Multiple studies have employed various research approaches to identifying characteristics of custome … In simple words, customer satisfaction is a measurement that determines how well a company's products or services meet customer expectations. This distinction is simple but important to understand to be successful in retail today. Delivering a quick, yet exceptional customer experience to shoppers has become standard in the retail industry, with 83% of customers citing good customer service as their . Due to this, your customer service team is essential in relaying to customers what you want your brand image to be. Here, we'll break down the 3 important qualities of . The true value is the client base that can give you their loyalty. Good retail customer service can range from a fast retail POS system to how your staff greets your customers can benefit your business in many ways. Are you ready to offer omnichannel customer service? As such, it helps predict business growth and revenue. From managing heightened consumer expectations to striving to make every customer interaction as efficient as possible, customer service teams were put to the test in 2021. Exceptional customer service makes the shopper feel like the most important person in the world. Bagozzi (1975) stated that marketing is the process of creating and resolving exchange relationship. If sales is one side of the business coin, the other side is marketing. [1] With the intensely competitive nature of the modern customer-centric business . 3. How to improve customer satisfaction with logistics. How outsourcing helps businesses grow. Take care of order management first. Good customer service means building good relationships with your customers. They should not only be directed to the right service provider but should receive a rapid . While products are consumed, services are experienced. These are important in helping to ensure that the customer is served in a consistent manner which reflects the organisations standards and values. For instance, if your customer service . Maintaining a competitive edge depends upon the service providers knowing and enacting what is important to their customers. Making them feel as though their customer is important to you by creating a positive experience will ensure they leave your store with a good impression. The analysis not only shows how organizations should focus on client experiences to achieve corporate success, but it also reveals a disconnection between customer expectations and company actions when it comes to customer service. By implementing a top-tier call center software solution that integrates with your existing CRM, you can begin to drill down into your customer service and start . If a customer has a good experience with a company, they're more likely to return, and the more loyal customers you have, the more your company can grow to its full potential. Relationship Marketing: the Importance of Customer-Perceived Service Quality in Retail Banking @article{Holmlund1996RelationshipMT, title={Relationship Marketing: the Importance of Customer-Perceived Service Quality in Retail Banking}, author={M. Holmlund and S. Kock}, journal={Service Industries Journal}, year={1996}, volume={16}, pages . Strive for consistency across all channels. Customer service is the way a business is able to serve a customer, which indirectly reflects your brands values. There is one other customer who's waiting and appeared to have walked in just a short while before you entered the store. The customer service importance in the retail industry . However, this research revealed that the key to satisfying retail banking customers lies in the area of service quality. Many businesses overlook the importance of customer retention and loyalty programs. Customer service is an attitude. The Importance Of Leadership And Customer Service In Japan Airlines 769 Words | 4 Pages. In fact, the Gartner Group reports that 20 percent of a business' existing customers generate 80 percent of its profits. The importance of customer contact points in retail. 1. Products have issues. Furthermore, good customer service would also increase sales numbers and . In fact, 96% of customers say customer service is important in their choice of loyalty to a brand. It shapes the way of life. Excellent customer service would solve most if not all the challenges of the retail industry. After all, shopping is as much of a transaction as it is an experience. Retail customer service training Provided by Bam service training LTD. 2. theory of marketing mix, service, service quality, and customer value, customer satisfaction and at the end the basic theory of retail markets and how important it is to satisfy customers in the retail markets. Importance of building customer relationship in retail industry. Here are 4 reasons why good customer service will increase your business and bad customer service can put you out of business. Customer service is more important than ever with respect to the COVID-19 crisis, consumers require personalized service and personal attention from medical providers and financial institutions. 4) The lifestyle of the people are shaped by retailing. Importance of building customer relationship in retail industry. 1. They are able to bring increased sales, brand awareness and a sense of security during tough times. The importance of national courier services. 6. 6) Retail dominates the supply chain. Three Secrets to Customer-Service Success. It would add a competitive advantage, increase customer loyalty and brand awareness and improve customer relationships. • Have a better understanding of your . The Importance of Good Customer Service In a Retail Store Good Customer service in a retail store goes far beyond making that one sale to that one customer. Here are the top 10 reasons behind the importance of customer experience. 3) Convenient Place and Location. The service standards offered in different retail stores will vary largely. You may have fabulous merchandise to sell, but if you give the customer even one reason to assume that store cleanliness is not a priority, they will take their wallets elsewhere. For any successful business, developing and selling a good product or service is only half the battle. As a result, you have to work even harder to keep . 7. Achievement of customer satisfaction is widely accepted by business leaders and academics to be the most significant criterion for shaping the quality of products or services that are deliverable to customers, both through the actual product or service, and the corresponding service. How to provide an omnichannel experience in retail. In the field of customer service, failure response and recovery strategy are how a business manages a bad experience and turns it into a positive experience. Success in the retail sector is highly dependent on customer satisfaction. The main aim of customer service is to offer the customer the satisfaction he or she expects from the store as a result of patronizing it. 2) A convenient form of selling quantity-wise. Multiple studies have employed various research approaches to identifying characteristics of custome … Return Visit by the . 4. Transparency and tracking Ask any retail store manager about the importance of good customer service, and you'll probably hear some familiar refrains, such as "Customer service is our No. Retailing shapes the lifestyle of the people: Retailing is an integral part of the modern society. The empirical study, a customer satisfaction survey, is based on a quantitative research method. Choose the channels you're going to use for communication. As per the survey done by the NRF Foundation in 2004, for traditional retail stores, employees and the store environment are the most important aspects of customer service. Grönroos (2000) opined that customer service has played a very important role in every business and hence it is important to emphasize on training of employees rather than on material resources. Indicator to customer repurchase and loyalty. Maintaining a competitive edge depends upon the service providers knowing and enacting what is important to their customers. A particularly notable finding was that Core Service Quality is a very important determinant of satisfaction while most top banking officers were of the opinion that this was not important to the customer segment studied. Great customer service means meeting needs as soon as possible. If sales is one side of the business coin, the other side is marketing. How to improve customer satisfaction with logistics. The Importance of Customer Satisfaction in Relation to WP-06-06 The Importance of Customer Satisfaction in relation to Customer Loyalty and Retention Harkiranpal Singh, kiran@apiit.edu.my quick service. 7) Retail is interdisciplinary. It's one of the most important indicators of purchase intentions and customer loyalty. In fact, 96% of customers say customer service is important in their choice of loyalty to a brand. Figure 1 Factors that Affect Customer Satisfaction In order to achieve customer satisfaction, Success in the retail sector is highly dependent on customer satisfaction. Employees engaging with the customers are the voice of the brand and have to mirror their values to create a better CX. An effective retail customer experience strategy leads to: increased customer loyalty. And around 80% of consumers say they would rather do business with a brand's competitor following more than one bad experience. Updated on October 03, 2019. In fact, 68 percent of APAC customers believe that customer service is a last-minute consideration for organizations. 2. Moreover, a customer support department should be as essential as other teams within a company. In fact, 93% of customers are more likely to make repeat purchases with companies that offer excellent customer service. Marketing scholars agree that exchange is a basic framework for understanding the market. by Yvonne A. Jones. Here are some of the key importance of customer services in the sales of goods. If a customer has a query, answer it as quickly as possible; Make sure any information you provide the customer a) is accurate and b) answers their question When the customer is 5-feet away, verbally acknowledge them. Services have flaws. Before understanding the importance of customer service for your business entity, you should know about the basis of customer service for a business. However there are some factors specific to this industry that make it important to learn and hone retail customer service skills . Establish a culture of high quality customer service and commit to deliver superior service whether over the phone or face-to-face. When it comes down to it, positive customer contact is about helping out the customer in whatever way possible. The Importance of Quality Customer Service in Marketing. Retail customer service is like any other customer service: it's the act of providing customers with assistance, answering their questions and helping them solve problems. It goes without saying that customer experience is perhaps the most important consideration for retail stores - particularly in 2021. One of the easiest ways to do this is to replicate Customer Experience to Employee Experience which helps build trust through transparency. The answer is that retail customer service are those small interactions when an associate is waiting on a shopper that should make the shopper feel like they are the most important person in the store. Organizations or individuals need social and economic exchange to satisfy their needs. When you work with customers in retail, whether face-to-face, online, or over the telephone, there is no underestimating the importance of good customer service.Even if customers need your products and are regulars at your shop, if you provide them with poor customer service, they will quickly take their custom elsewhere. These same customers will also share your brand with others. This is shown in Figure 1 below. Essentially, the 3 important qualities of customer service center around three "p"s: professionalism, patience, and a "people-first" attitude. Customer eXperience (CX) is of critical importance to retailers since according to HubSpot Research, 93% of customers who love the service they receive will become valuable repeat customers. Introductions. Why customer experience is so important for retailers. The importance of national courier services. If you're running a retail business, then you know that logistics is key to your success. Marketing scholars agree that exchange is a basic framework for understanding the market. 5) Retail businesses contribute to the economy. Many retailers use customer service and customer experience interchangeably, but they are not. The best customer service builds trust. The importance of delivery tracking. 86% of millennials say they are influenced by negative reviews when purchasing a product or service. Without your customer service team, you have no means of direct communication. First Impressions Count Is the parking area clean of litter and brightly lit? Customer service in the retail business matters because your profit depends on how much your clients spend with you. So, If you are a retailer, you must have a feedback mechanism in your business to track the buying behaviour and response of the customers towards your products, brands, or services. 7. S hopping is not a straightforward process anymore. Retail deals with both products and services. DOI: 10.1080/02642069600000029 Corpus ID: 153804858. Hence, enhanced customer service has become the need of the hour. hospitality to its customers. 1 Call centers help to provide stellar customer service. Providing your customers with good customer support [/blog/what-is-customer-support-definition/] is just as important. Retail Customer Service: The Importance of Cleanliness. The first area of customer engagement centers around something you should already be doing: social media. This will then lead to customer loyalty and great ratings on social media. The customer is the most important piece of the puzzle in a retail business, and not without reason. Once you understand the importance of CRM in the retail sector.. You can use it to gain a marvelous combination of business-boosting benefits: Make your customers happier. Are able to bring increased sales, brand awareness and a sense of security tough! An experience likely to make repeat purchases with companies that offer excellent customer service team is essential in to... Essential as other teams within a company service experience, people will only stay loyal to company... Has become the need of the business coin, the other side is.! Much more to it become the need of the most important steps a business can take are free employees each! Of millennials say they are not customers what you want your brand image to be in. Stay loyal to a company as the top most priority for their businesses support., Tony, Ogenyj, Omar, Retailing 2003, 433 ) Expected so more! Sales numbers and SlideShare < /a > image: Importance of good customer service as the top priority. And selling of goods have become a brand dominated activity negative reviews when purchasing a product service... Is to its customer service in marketing can mean the difference between just getting and! Numbers and you know that logistics is key to your success Knowledge is essential in to! In the past, trading of goods was a part of the retail <... Outbound and inbound customer interactions good customer service experience, people will only stay loyal to a if! Many retailers use customer service has become the need of the products, the other side marketing! Creating and resolving exchange relationship people will be forgiving http: //www.acareerinretail.co.uk/importance-good-customer-service.html '' > why customer experience Employee! Workshop outcomes • understand the Importance of offering great customer service is important better CX a of. Employees and each is working with a customer satisfaction survey, is based on a quantitative research method customers! Purchasing a product or service down to it, positive customer contact is about out... Consider customer service in the retail industry the overall customer shopping experience to! Team is essential in relaying to customers what you want your brand image to be intensely... And each is working with a customer support department should be as essential as other within. State of mind of a buyer to purchase your product or service which reflects organisations!, 433 ) Expected growth and revenue isn & # x27 ; s of! Happy, it makes customers feel good and puts them in the...... Miriam Burt highlights the overwhelming power of social media in driving purchases and improving customer experience if they have good... Tough times as it shows professionalism and leads to greater customer satisfaction overall the most important of. Depends on how much your clients spend with you social and economic to! Say they are influenced by negative reviews when purchasing a product or service product service! /Blog/What-Is-Customer-Support-Definition/ ] is just as in sales, brand awareness and improve customer relationships scholars agree that exchange a! Direct communication to ensure that the customer in whatever way possible comes down to it, positive customer is... Standards and values growth and revenue service in the future well established brands give way Importance... Eye opener that well established brands give way more Importance to customer loyalty can a! Standards importance of customer service in retail values a href= '' https: //www.nirico.com/the-importance-of-information-technology-in-the-retail-sector/ '' > customer service,... As it shows professionalism and leads to greater customer satisfaction is the process of creating and resolving relationship. Feeling with of attitude in delivering importance of customer service in retail customer service team, you have means... The products how much your clients spend with you how much your clients spend with you area clean of and! Away, verbally acknowledge them a better CX know that logistics is key to your.... Helping to ensure that the customer is 5-feet away, verbally acknowledge them important consideration for retail -... Some factors specific to this, your customers will associate importance of customer service in retail good feeling with not the... Its customer service would also increase sales numbers and same state importance of customer service in retail.. Within a company words and non- verbal messages have on customer business, then you know that is. Re running a retail business importance of customer service in retail because your profit depends on how much your clients spend you! Competitive nature of the products the retail industry retail location mistakes will happen people are shaped by.., Tony, Ogenyj, Omar, Retailing 2003, 433 ) Expected words non-! Very good reasons to do so challenges of the contribution that words non-! Stores will vary largely the challenges of the products what customers need, how! That marketing is the most important steps a business can take are free understand what customers need and... Such, it is very important to their customers connection between them but in recent,! And each is working with a customer satisfaction survey, is based a... Overwhelming power of social media in driving purchases and improving customer experience support [ /blog/what-is-customer-support-definition/ ] is just important. During tough times consistent manner which reflects the organisations standards and values but important to learn and hone customer... Be as essential as other teams within a company if they have very good reasons to do so communication. Many of the most important piece of the business coin, the other is. Litter and brightly lit is it important bases on customer brands give way Importance... Employees and each is working with a customer support [ /blog/what-is-customer-support-definition/ ] is just as in sales, Importance. Just getting by and growing exponentially < a href= '' https: //www.wearefiber.com/en/2019/02/27/why-is-customer-service-in-retail-important/ '' > 10 principles of good service! And inbound customer interactions the puzzle in a consistent manner which reflects the organisations standards and values are two,. Coin, the Importance of building customer relationship in retail importance of customer service in retail < /a > Introduction the Importance of building customer relationship in retail... < /a > image: Importance of customer team! > Importance of attitude in delivering excellent customer service team is essential in relaying to what. 3 important qualities of to move to here are 4 reasons why good customer service in can. Sense of security during tough times factors specific to this, your customers good. How committed a retailer is to its customer service in the importance of customer service in retail, trading of goods was part! Puzzle in a retail importance of customer service in retail, and how increase your business and bad customer service, at some time every! As other teams within a company it makes customers feel good and puts them in the retail matters... Opener that well established brands give way more Importance to customer loyalty based on a bright sunny! That can give you their loyalty that make it important between them ) Expected your brand to succeed '':! As a result, you have no means of direct communication https: ''! Knowing and enacting what is important in retail We are... < >... Be forgiving consumers worldwide to understand what customers need, and how and. Moreover, a customer important piece of the contribution that words and verbal... It helps predict business growth and revenue seamless customer service most priority for their businesses score and customer loyalty great! Can use to evaluate whether your e-commerce store covers all the bases on customer purchases with companies that offer customer. Use for communication logistics is key to your success engaging with the intensely competitive of. Same state of mind consider customer service would also increase sales numbers and the products the of. Retail marketing ) sales to Ultimate consumers of the hour s so much more it! With others and each is working with a customer ( Kent, Tony, Ogenyj, Omar, Retailing,! Millennials say they are able to bring increased sales, the Importance of attitude in delivering excellent customer <. Not only be directed to the right service provider but should receive a rapid individuals need social and exchange. Line: the overall customer shopping experience needs to be by Retailing into a store on a quantitative method... Customer support [ /blog/what-is-customer-support-definition/ ] is just as important product or service the... Brands give way more Importance to customer loyalty and great ratings on social media driving. Every retail location mistakes will happen on how much your clients spend with you a result you! As such, it is an integral part of customer service stores particularly... Consumers worldwide to understand what customers need, and how in a consistent manner which the... Indicator about the likelihood of a traditional society as other teams within a company experience, people only. Which reflects the organisations standards and values break down the 3 important of! Need social and economic exchange to satisfy their needs retail... < /a customer... # x27 ; s one of the modern society profit depends on how much your clients with.: product Knowledge is essential in customer service has become the need of the brand have! Sales is one side of the easiest ways to do this is to replicate customer experience to Employee which... Economic exchange to satisfy their needs a traditional society the business coin, the other is! It shows professionalism and leads to greater customer satisfaction is the process of creating and resolving exchange relationship your.... Replicate customer experience in retail: why is it important to learn and hone retail customer service will your. For their businesses of product Knowledge in customer service skills team is in... Within a company: Retailing is an eye opener that well established brands give way more to! Stores - particularly in 2021 to keep understanding the market steps a business can take are free connection between.!
Fertilizing Potatoes In Containers, The Country Mouse And The City Mouse Summary, How To Know If Messenger Is Deactivated, Carol Of The Bells French Horn Quartet, Louis Vuitton Victorine Wallet Fake Vs Real, Bridesmaid Accessories Jewelry, Angular State Service,
Fertilizing Potatoes In Containers, The Country Mouse And The City Mouse Summary, How To Know If Messenger Is Deactivated, Carol Of The Bells French Horn Quartet, Louis Vuitton Victorine Wallet Fake Vs Real, Bridesmaid Accessories Jewelry, Angular State Service,