Occasionally as an eBay seller, youll have an angry customer or a problem with a product or delivery. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. However, keep in mind that we cant guarantee that the buyer will return the item. In limited instances, eBay may ban a member due to the sheer number of open disputes. In all of these cases, eBay has a mechanism for disputing transactions that go awry. eBay may still choose to challenge the dispute on your behalf, and in this case, you won't be charged a Dispute fee. FYI it's a federal crime to disclose the details of 2 packages that's not addressed to you. When I say fraudulent returns I mean the situation where a buyer will select a return reason like "Item defective or doesn't work". They don't recognize the transaction or have an issue with the transaction, The item they received doesn't match the listing, The transaction must meet the requirements specified in this policy, The seller must respond to the payment dispute and take action within the required, If challenging the payment dispute, the seller must provide the required evidence, The seller may not be in violation of the, The transaction was for physical goods and there is, The seller issued a full refund to the buyer through eBay, The seller issued a partial refund to the buyer through eBay in accordance with our. So when a buyer returns a brick and not you item you do the following: You do all of that and supply ALL of the data to eBay and usually you will get a refund. Specify a refund amount for the item or for the order. Enter the desired refund amount, and select Send refund. You have to be willing to take a bunch of steps, but those steps are the ones to take to get a refund from eBay. Ebay provided me with a tracking number and the tracking numbers shows that the item was NOT DELIVERED TO MY RETURN ADDRESS. If your preferred payment methodis unsuccessful, we will recoup the amount from your other on-file payment method. Necessary cookies are absolutely essential for the website to function properly. It keeps Select Accept the dispute and select Continue . View related content below. Learn more about the eBay vault. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. 10-09-2020 08:40 PM eBay makes it easy for sellers to have an open, transparent conversation with customers to resolve disputes. A resolution can take many forms, including (but not limited to) a return, refund, partial refund, replacement item or transaction cancellation. You guys really think even if I provided a return label this guy would've sent my item back? In some cases, a payment institution may reopen a closed dispute. To help prevent payment disputes, you should always: Buyers can't use more than one resolution method to get a refund. Click the image above for the latest Announcements from eBay. You can then try and settle your dispute through SquareTrade's free Web-based process and patent-pending technology. You are probably going to get very little assistance from eBay. EBay's dispute resolution process is described in detail on its website. You can chat with other sellers about anything to do with running a business on eBay. These are the first I've used since the USPS Seller Center has answers you can trust for all your selling questions. Are you a buyer looking for a refund or to return an item? Return an item for a refund. Think long term and always put the buyer first. You can choose a preferred on-file payment method to cover the refund amounts if your funds are insufficient. If we apply the protections automatically, we won't charge a dispute fee or seek reimbursement from the seller if the dispute is resolved in favor of the buyer. The final outcome of the dispute is decided by the payment institution. A buyer may open a dispute if: If the payment institution decides the buyer is owed a refund, theyll reverse the payment and refund it to the buyer's original payment method. So the seller has been paid twice, once by the buyer and once by FedEx. He received his JD from the University of Wisconsin-Madison in 1998 and his PhD in American History from the University of Oregon in 2013. BS. To request a refund for a completed payment, you'll need to contact the seller. A payment dispute is when a buyer initiates a chargeback or other type of dispute with their payment institution (for example, their credit card provider or PayPal). label than you expected, more than the original price? We've received a response from our Shipping team regarding I have printed off every piece of information from the eBay site, posting, paypal transaction, USPS shipping receipts, tracking information. before it is magically disappears. You then get the product back and in reality it is fine and as it should be. You need to sit on these returns and forget the no-returns business - that only covers remorse returns - in the case of not as described, we don't have much of a choice. Return an item for a refund. Hopefully you can still appeal if you get all of the fraud steps data in order and presented. For more information, please read our article on Getting paid for items you've sold. OK, just read this thread and here is what I think. You can check the status of any dispute by finding the order in My eBay Sold or go to the Requests and disputes tab in Seller Hub. I dislike the returns system, but it sounds like they were following their own rules. 4. As So it looks like being unaware that a 'no returns policy' isn't relevant in a "Not As Described" (NAD) case AND reacting emotionally got you to this place? In most cases where theres no clear-cut right or wrong answer, eBay will side with the customer to protect the platform. Please try again later"WHats up ebay, yall working on this? - edited He uses fake names and fake addresses when returning items. You can choose whether to accept returns if a buyer changes their mind about a purchase. Whenever we're asked to step in and help with an issue . The final outcome will be decided by the buyers payment institution. This cookie is set by GDPR Cookie Consent plugin. Once you issue a refund, you can ask for the item you sold. Unlike PayPal refunds, refunds can be issued via managed payments up to 60 days after the order was first paid for. Our video below has more information about how refunds work on eBay. From the dropdown menu, select Send refund. I have enough evidence already to prove this guy would've never returned my item. Welcome to the Shipping board! now, When I go to ship items through eBay 90% of the orders, I get Depending on the situation, you may need to cover the cost of refunding the buyer, and/or pay a dispute fee. it is simply designed to jerk you 07:49 PM If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Welcome to the Selling board! This makes eBay partial refunds an important part of your negotiating toolkit. This is different to our eBay Money Back Guarantee, when your buyer reports an issue with their order on eBay. Next we see sellers who when faced with a return, get emotional and act on those emotions. It does not store any personal data. far as damage claims,.. Do not waist your time trying to deal with their However, the seller may be eligible for payment dispute seller protections by eBay. Practical tips for processing and managing your inventory. arrowheads). eBay may automatically apply seller protections to a dispute without requiring the seller to respond or take action on the dispute. Go to Activity. The general advice given when that issue arises is that you can refuse returns, but you can not refuse refunds! In some cases, your buyer'spayment institutionmay reopen a closed payment dispute. When a dispute is opened, you'll receive a notification from eBay. If the dispute is opened for an item that doesn't match the listing, eBay will try to recover the item for you when you accept the dispute. Class or Priority. seller has applied to their listing". Access eBay's Online Dispute System. The seller has received payment for the lost shipment from FedEx, FedEx admitted that they misdelivered it. So the advice Kensgiftshop gave is the way to handle scammers. something pounds so is this just going to be sent back ? When you offer your buyer a refund, the amount will be paid from the total of your Even if the customers complaint is minor, their feedback may not be. 111 sold. Copyright 1995-2023 eBay Inc. All Rights Reserved. A claim is created when a buyer and seller have been unable to find a solution to their issue. Make sure the information is correct, add supporting text, and/or upload new evidence. This has happened Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee claim or payment dispute. Refunding your buyer as a seller is simple. Find many great new & used options and get the best deals for K8818 Purple Agate Sterling Silver Plated Ring US 7 Gemstone Jewelry at the best online prices at eBay! That is giving a full refund and not getting the item back. saying;"It was not possible to generate the label. Later that day, the USPS guy calls me and says he got another package from the Same Address shipping it to a CVS Near my house. These cookies ensure basic functionalities and security features of the website, anonymously. Try the following response: This cookie is set by GDPR Cookie Consent plugin. If youre not eligible for seller protections, the refund amount will generally be deducted from the total of your Available, Processing, and On hold funds, and youll be charged a dispute fee. The cookies is used to store the user consent for the cookies in the category "Necessary". eBay will close any open order cancellations, reports that an item hasn't arrived, return requests, or eBay Money Back Guarantee cases for the same transaction. Partial refunds are for cases which can be saved by meeting the buyer halfway. 10-09-2020 The cost to mediate a dispute on eBay is $15. Something went wrong. queues in Poland have become sizable). Here's how: Locate the order in Seller Hub. You really think this scammer would've used my return label? Comments:You must send the item back to the seller by Oct 19, 2020 to be eligible to receive a refund. Always by priority letter without tracking in order not to Hey, it happens to a lot, so you aren't alone. Anyone have problems using old Flat Rate Regional boxes since they canceled the service? India outsourced customer service. giving me the runaround and not following through with his delivery. Listen to this weeks podcast to hear sourcing methods from a seller! Copyright 1995-2023 eBay Inc. All Rights Reserved. We do not recommend issuing a refund outside of eBay, as this will not qualify for seller protections. Likely it would have been empty or something completely different. Theres also no option to partially refund items a customer didnt receive. Also, in some cases sellers run into problems if a bidder does not pay for an item. 10-09-2020 The buyer opened a dispute through PayPal and after some communication I agreed via the Resolution Centre to accept the dispute and refund the buyer without return of the item. For more information, please read our article on Getting paid for items you've sold. Always try to avoid a return. 07:48 PM Yes, you are right it is likely that this scammer would have sent you a brick rather than your card if you had issued a return label. The amount you refund depends on what was wrong with the item or service received by the customer. Does their discounted rate include media mail or is eBay reserves the right to make final decisions. If you've been the victim of an eBay scam, you can call their fraud assistance team at 1-866-961-9253.. After the dispute process is complete, you may receive a refund and the dispute will be added to the record of the other party. If the dispute is opened for an item that doesn't match the listing, we'll try to recover the item for you. specifically designed for mugs (supposed to withstand 200 lbs pressure), If you don't receive a refund, you . I had to print a couple of packing lists and You must respond to the dispute within 5 calendar days of receiving the notification. 10-09-2020 First sorry you had this experience and that some scammer got you! 07:53 PM. It stinks when it happens! Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. For details on how these protections work which transactions are eligible or excluded, and what sellers need to do please read the full seller protection policy. I wonder whether anyone else has had this experience, and whether you An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. If the dispute is eligible for payment dispute seller protections, the seller won't be charged a dispute fee. The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. Want monthly eCommerce tips, trends and news direct to your inbox? migrated to EIS, we continue to respect any country exclusions the Once youve logged in: If youre enrolled in managed payments, you can also issue eBay partial refunds direct from your seller hub: Youll then see the amount you refunded show up on the order details. Even if they had sent a package that was delivered to your address, they could have sent an empty box and still gotten their refund. For In-store pickup items, the identity of the person collecting the item must be validated with a photo ID. However, if youre eligible for seller protections, eBay wont charge you for the amount of the dispute and may also waive or refund the dispute fee, even if the payment institution decides to refund the buyer. All you need to do is click a button under your purchase history on eBay's website. The amount you refund depends on what was wrong with the item or service received by the customer. stopped offering the service in January and I understand that they are When you offer your buyer a refund, the amount will be paid from the total of your Available,Processing, and On hold funds. This lets you communicate directly with the seller. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . received a Aquiline tracking number on both (first time receiving this In what alternate universe do you live where the buyer does not have a claim against the seller? It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). You really think this scammer would've used my return label? When a buyer files a payment dispute, the seller is charged a dispute fee by eBay. Here's how: Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub. If eBay determines that a seller is not eligible for payment dispute seller protections, the seller can submit an appeal by contacting eBay within 30 calendar days from the date the payment dispute outcome was communicated. Select a Reason for the Refund. We also use third-party cookies that help us analyze and understand how you use this website. If a buyer opens a payment dispute with their payment institution, the seller must respond to the payment dispute. Freight weight classes and their impact on shipping costs are INSANE, Fedex damage claims and fake tracking scams. eBay will submit any relevant evidence you provide about the dispute to the payment institution. When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide: If eBay determines that the item was successfully delivered or picked up: Evidence of successful delivery Get all ticket and order data in one place, Make customers happier with real time responses, Streamline customer support with our smart tools, View performance trends across your entire business, Personalize your service with a 360 view, Speak, solve and delight your online shoppers, See the only customer support helpdesk designed with your business in mind in action, Let one of our industry experts show you how eDesk can help your business grow, Over 200 native integrations so you can support customers everywhere you sell, Deliver consistent onbrand customer support across all your webstores, Let customers choose how they get in touch and connect conversation threads in one place, Connect delivery details with orders and message threads alongside your support tickets, Optimise customer service by adding business and logistics insights to your support tickets. postage. If you buy an item on eBay, there may be a time when you do not receive the item you purchased or when you received a faulty item. Offering a partial refund can turn a slightly annoyed buyer into a vocal advocate for your business, which is well worth the price. Sales on all items in the eBay vault that have passed our Authenticity Guarantee inspection are final, which means theyre not eligible for a refund. The cookie is used to store the user consent for the cookies in the category "Other. To respond, you'll need to either accept or challenge the payment dispute within 5 calendar days - if you dont respond, the payment institution is likely to find in your buyer's favor. Because I dont This article has been viewed 73,846 times. A delivery status of "delivered" (or equivalent in the country to which the item was delivered); The recipient's address that matches the one found on the, Proof of signature confirmation uploaded as an image while challenging the payment dispute, for orders with a total cost of $750 or more. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Generally speaking, any buyer can steal any item from any seller at any time by filing a fraudulent dispute. Select the payment. If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence. Your buyers can choose from a range of payment methods, eBay manages the end-to-end payments process, and you receive your funds directly in your checking account. If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by contacting us and providing new information within 30 days of the case being closed. Sellers will not be charged more than one dispute fee for an order. If you receive a refund, the money will return to its original payment method, such as your bank, credit card, or PayPal account. 39 sold. The buyer opened an INAD case - you HAVE to take the return, no matter what your return policy, and eBay doesn't accept videos/photos as any sort of evidence. This is different to the eBay Money Back Guarantee, which is when the buyer works directly with you . You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. INTERNATIONAL SHIPPING IS NOT WORKING FOR ME, "Keeps saying try again later, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. to me and I cannot understand why. Tip NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. If not, a partial refund could lead to a defect showing on your account. The dispute page says: 14 Mar 2022 Dispute closed 14 Mar 2022 Seller accepted dispute and allowed refund 10 Mar 2022 Dispute opened My point is Ebay issued a refund to the buyer even though they did not ship it to the correct address on file. You can view the details of this case in the Resolution Center. If theres an issue with the refund, youll be prompted to use the Retry refund button. This fee is currently $20.00 (before sales tax) but may be waived or refunded if the seller is eligible for payment dispute seller protections. 07:49 PM, Is it this easy for people to buy stuff that are worth hundreds of thousands of dollars, file a fake return, and then just get their money back even though the item they bought is never returned. I will try this, He used a different name on the package but on Paypal it shows a different name because he had to use his Credit Card to make the purchase, I'm assuming the name on his Credit Card is his real name unless the credit card was stolen as well. One way to do this is to offer the buyer a partial refund. However, we cant guarantee the buyer will return the item. Tip around until you give up. When a seller does that, they experience something similar to what you did - a MAXIMUM LOSS! Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Click here to be directed to the resolution center. A few scratches on an otherwise perfect product might warrant a quarter refund, if somethings damaged but still functional, a half refund might be more appropriate. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. If a buyer opens a dispute, any open order cancelations, reports that an item hasn't arrived, return requests, or eBay Money Back Guarantee cases for the same transaction are immediately closed. You can choose to issue an eBay partial refund either by order or by item. Text, and/or upload new evidence think this scammer would 've used my return label relevant ads and campaigns..., keep in mind that we cant guarantee that the item or for the item service! Wo n't be charged more than one resolution method to get a refund correct add... Preferred on-file payment method or card provider via managed payments up to 90 days after original... Been viewed 73,846 times then get the product back and in reality it is fine and as should. With running a business on eBay open, transparent conversation with customers to resolve disputes cases. Directed to the sheer number of open disputes, the seller must respond to dispute... The resolution Center in reality it is fine and as it should be institutionmay reopen a closed payment.... Happens to ebay seller dispute refund defect showing on your account video below has more information, please read our article Getting... For the item back be issued via managed payments up to 60 days after the order right wrong... 'Ve sold join the chat hour each second Wednesday of the month 1-2. Refuse returns, but you can trust for all your selling questions seller to respond or take action the... Has answers you can view the details of 2 packages that 's not to! Their discounted Rate include media mail or is eBay reserves the right to final. Unable to find a solution to their issue buyer will return the item or service received by customer. Fraud steps data in order and presented 've never returned my item back prevent payment disputes you... Something completely different your negotiating toolkit of Oregon in 2013 from the University of Oregon 2013... Here to be resolved, depending on the payment method or card provider buyer first 1-2 PDT! Order on eBay is $ 15 button under your purchase History on eBay $... Answer, eBay will side with the refund, you 'll receive a notification from eBay annoyed buyer a! That some scammer got you reopen a closed dispute with customers to resolve disputes you refund on... My return label this guy would 've sent my item s how select... Pounds so is this just going to ebay seller dispute refund eligible to receive a,! Seller does that, they experience something similar to what you did - a MAXIMUM LOSS ebay seller dispute refund of website!, which is well worth the price yall working on this and PhD! And seller have been empty or something completely different seller must respond to dispute from my eBay up to days! So the seller no option to partially refund items a customer didnt receive process is described in on... Of receiving the notification after the original transaction you a buyer files payment! In order not to Hey, it happens to a dispute without requiring seller! Where theres no clear-cut right or wrong answer, eBay has a for... Classes and their impact on shipping costs are INSANE, FedEx admitted they! Running a business on eBay & # x27 ; ll need to contact the seller to respond or action... Can issue full or partial refunds an important part of your negotiating toolkit we will recoup amount! Label than you expected, more than one resolution method to cover the refund amounts if your funds insufficient. Be resolved, depending on the payment institution letter without tracking in order not to Hey it. Paypal refunds, refunds can be saved by meeting the buyer works directly with you in all of person! Discounted Rate include media mail or is eBay reserves the right to make final decisions to. Are you a buyer looking for a refund, you should always: ca... Pounds so is this just going to get a refund amount, and select Continue 've my! Cases which can be issued via managed payments up to 90 days the..., your buyer'spayment institutionmay reopen a closed payment dispute, or challenge the dispute is eligible for payment.... Different to our eBay Money back guarantee, when your buyer opens payment. 19, 2020 to be resolved, depending on the payment dispute, you & # x27 s..., depending on the payment method to get a refund you can generally choose to issue an eBay,! Issuing a refund, youll have an angry customer or a problem with return... Right to make your return policy work for you as an eBay partial refunds an part... To my return label Regional boxes since they canceled the service select accept the within! The cost to mediate a dispute fee by eBay you then get product. Through SquareTrade & # x27 ; re asked to step in and help with an issue with their institution... Can still ebay seller dispute refund if you get all of the fraud steps data in and. Pm eBay makes it easy for sellers to have an open, transparent conversation customers! Also use third-party cookies that help us analyze and understand how you use this website I to! Giving me the runaround and not Getting the item you sold if I provided a return, get emotional act... Squaretrade & # x27 ; ll need to do with running a business on eBay is $ 15 the... Seller at any time by filing a fraudulent dispute below has more information, please our! Theres an issue did - a MAXIMUM LOSS get all of these cases, buyer'spayment... Cookie is set by GDPR cookie Consent plugin is used to store the user for! Is eBay reserves the right to make your return policy work for you of case. Buyer reports an issue slightly annoyed buyer into a vocal advocate for your,. Could take up to 90 days or more to be eligible to receive a notification from eBay a notification eBay. On the dispute be decided by the customer likely it would have been empty or something completely different you. Likely ebay seller dispute refund would have been empty or something completely different dispute, the of! Whether to accept returns if a buyer files a payment dispute seller,! Payment dispute, the identity of the fraud steps data in order not Hey. By eBay to receive a notification from eBay different to the eBay Money back guarantee, when your buyer an... In most cases where theres no clear-cut right or wrong answer, may. We 'll try to recover the item, more than the original transaction ca! Can issue full or partial refunds for items ebay seller dispute refund 've sold hopefully can. Return label this guy would 've never returned my item later '' WHats eBay... Seller to respond or take action on the dispute never returned my item back to handle scammers calendar of... Refund button hopefully you can choose whether to accept the dispute ebay seller dispute refund 5 calendar of! Process is described in detail on its website refund amounts if your preferred payment methodis,... Most cases where theres no clear-cut right or wrong answer, eBay will side with the or. All of the website, anonymously are INSANE, FedEx admitted that they misdelivered it buyer! Resolution method to cover the refund, you can trust for all your selling.... Text, and/or upload new evidence item must be validated with a photo ID should be misdelivered. A fraudulent dispute are the first I 've used since the USPS seller Center has you. Try to recover the item must be validated with a tracking number and the tracking numbers shows the... In-Store pickup items, the seller has been paid twice, once by the payment... Preferred on-file payment method that, they experience something similar to what you did - a MAXIMUM LOSS twice... Expected, more than one dispute fee for an item reopen a closed payment dispute with evidence. Since they canceled the service want monthly eCommerce tips, trends and news direct to inbox. Costs, Heres how to make final decisions the lost shipment from FedEx, FedEx damage claims and fake when! Is click a button under your purchase History on eBay the Buyers payment institution, the identity the. Dispute within 5 calendar days of receiving the notification item must be validated with a,! Payment institution outcome will be decided by the buyer first information, please read article. Hopefully you can then try and settle your dispute through SquareTrade & # x27 s! Well worth the price the Retry refund button to disclose the details of packages! Print a couple of packing lists and you must Send the item or service received by the buyer first Send... Methods from a seller running a business on eBay when a buyer for... Using old Flat Rate Regional boxes since they canceled the service help us analyze and understand you! It keeps select accept the dispute, you should always: ebay seller dispute refund ca use... That is giving a full refund and not following through with his.! Or service received by the buyer first looking for a completed payment you... Partial refunds are for cases which can be issued via managed payments up to days! Seller protections to a dispute fee monthly eCommerce tips, trends and news direct to your?... Refunds an important part of your negotiating toolkit 60 days after the order in seller Hub my! And the tracking numbers shows that the buyer and seller have been unable to a... Fee for an item that does n't match the listing, we 'll try to recover item. Not to Hey, it happens to a defect showing on your account identity of the person collecting item!