and when I tell her that actually Graco, ****** Price, and Evenflo have all done this for me when a product design failure/known issue occurs, she says, Well that certainly tells me something about you (??? Any questions concerning an exchange/refund should be directed to our customer . Infant Optics power button not working After some period of use, the power button and the buttons for adjusting volume or brightness can become unresponsive. Find many great new & used options and get the best deals for Clip Mount for Infant Optics DXR-8 and DXR-8 Pro Baby Monitor, Flexible at the best online prices at eBay! INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. You can also purchase one using the link above. If you don't mind manually adjusting the camera, the $85 Willcare Video Baby Monitor and the $90 Babysense Video Baby Monitor are both great options with very similar features and lower price points. Once you've paired the two once, you never have to do it again. In other words, you are unable to stream videos to more than one parent unit with Eufy, a feature that Infant Optics DXR 8 now allows you to. Theyve promised on the page that theyll respond within 24 hours. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. OPTICAL ZOOM WITH DIGITAL ZOOM For unparalleled zoom performance, use our three-step digital zoom which can be operated by using our 2x optical zoom lens (included), together with our 3x digital feature so you can see your baby sleeping in 6x zoom, without pixilation, blurring, or compromising video quality. That said, you can easily switch from one camera to the next and there is an auto-switch option in which the camera and sound switch room to room about every 30 seconds. Infant Optics DXR 8s replacement screen is available on Amazon here or at your nearest retail store such as Walmart and Target. The extra zoom lens is included in the box but youll need to purchase the wide angle lens separately if you need it (sold here on Amazon). Our content is intended to be used for general information purposes only. Below is a snapshot of an email from a customer whose Infant Optics baby monitor was out of warranty. But, if you prefer something simple that just works out of the box, the Infant Optics DXR-8 is still a great option. But were glad to report that this isnt the case with the Infant Optics DXR-8. to find that the infrared lights were bad on one camera, rendering it useless for monitoring both childrens rooms. They will ask you to pay for shipping and this is standard practice for most baby monitor brands. That's why we focus on safety and security in all of our reviews. My camera came with a defect in picture module which was all in grain. In their manual, they have indicated that volume setting is the main cause of sound not being audible from the monitor of Infant Optics DXR 8. Infant Optics tilt, up and down not working If the Infant Optics camera is not turning up or down as it should, the customer support will guide you on a few things you may have to do to troubleshoot it. Thank you, you have successfully subscribed to our newsletter! Resume: Infant Optics are oriented on processes, not on clients, which is a shame. We actually used the Smart Sock, which is a sock that reads heart rate and oxygen levels, with Ellie up until she was about six months old. As a matter of policy, BBB does not endorse any product, service or business. Sign up for our newsletter to get honest reviews on top products & services delivered weekly to your inbox. The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. She earned her bachelor of science degree in education from Penn State University with concentrations in English and communications. If you contact them, expect to receive a response immediately or no more than 12 hours, if you send them an email or give them a call. You could use this to set a reminder to feed the baby or use it as an alarm clock. Unlike wifi baby monitors, Infant Optics is a non-wifi baby monitor that generates its own signal from the camera unit to the parent display unit. Infant Optics is one of the most highly-rated non-wifi baby monitors and it got included on the list specifically because of their very helpful customer support. You can reach them by phone or by email and can rest assured that theyll go above and beyond to fix any problem you may have. Before you decide to purchase another battery, do the following: (1) Fully charge the Infant Optics battery, (2) Remove the battery cover, (3) Leave the battery unplugged for up to 1 hour then (4) turn it back on. Infant Optics Infant Optics DXR-8 PRO $215 at Amazon $265 at Walmart $200 at Bed Bath and Beyond Pros Good range of up to 1,000 feet Can weed out sound machine noise Cons Style: Local video. This is part of the reason Infant Optics has remained as the best-selling baby monitor for the third year, selling over 16,000 units monthly. seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will . No apps or Wi-Fi required so you can have peace of mind that your privacy and security are always protected. In addition, the sound quality is good. Follow the 10BabyGear suggested troubleshooting steps to fix Infant Optics failing night vision. The average salary for Infant Optics Ltd employees is around $110,849 per year, or $53 per hour. Sorry mama, we couldnt find your sanity either. Sign up to receive our free weekly newsletter. This also helps save on battery life. The reception of the monitor can also be a little spotty at times. Base on the pictures that I shared Infant Optics agreed . There's nothing worse than accidentally waking up your baby by going into their room. Changing the lens is very easy, you just need to unscrew the one thats currently on and swap it with another one. Infant Optics shipping fee is $6. Interchangeable lens: This is a notice that Babysense has put out thats very important IMPORTANT: Two-Parent Units cannot be paired to the same camera/s this unit is only a replacement and should not be purchased as a second/additional parent unit to your existing monitor. The Infant Optics DXR-8 was the best non-Wi-Fi option that I found; even though the signal can go in and out sometimes, that seems to be unavoidable in non-Wi-Fi monitors. It has a great screen. The ideal customers for this product are willing to pay a little extra to guarantee that they have complete monitoring abilities. Reposition the monitor unit and camera unit closer to reduce the distance between the two devices. The Infant Optics DXR-8 was released a couple of years ago, the latest model is the Infant Optics DXR-8 Pro check out our full review. One feature that I haven't used but could be useful is an alarm on the receiver unit. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Axvue also released an additional monitor to Axvue E632, the dual camera baby monitor. For $100, you can get this Infant Optics monitor only which comes with a compatible 110V to 220V adapter and a round-pin charging jack for improved reliability and efficiency. Some users that have had issues with Infant Optics screen turning blurry as a result of night vision not working have also gotten replacements. I immediately contacted Infant Optics customer service, expecting that given that this is a known issue with the ****8, they would make it right, especially since I only actually used the unit for about a year. If our team thinks the partnership is a good fit, we will be in touch. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We highlight products and services you might find interesting. Its location on this page may change next time you visit. We operate independently from our advertising sales team. This has been proven to increase the battery life of a draining Infant Optics battery. If you are having issues with any functionality of your Infant Optics DXR-8, you should contact their renowned Infant Optics Customer Care. Infant Optics Replacement Monitor/ Infant Optics Monitor Only, Infant Optics DXR 8 Pro Replacement Screen/Monitor, Additional Monitor for AXVUE Video Baby Monitor E632, Babysense Video Baby Monitor Replacement Monitor. In our tests, we found that placing the camera at about 8.2 feet / 2.5 meters gives the best results. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions. The Infant Optics DXR-8 can support up to 4 cameras simultaneously. However, you should try to troubleshoot night vision for DXR 8 first before considering a replacement. You can adjust the volume and brightness of your display easily. Original review: Oct. 6, 2018. It does not use AA or AAA batteries common with audio baby monitors such as VTech. They would guide you on how to ship the product immediately and if it within their 1-year warranty, theyll replace the affected unit. DO NOT BUY THIS MONITOR before reading the following. At least thats what I plan to do. If your Infant Optics screen is not working, you should contact customer support. All Rights Reserved. Someone named Ismae claiming to be a manager spends 31 minutes on the phone with me repeatedly restating the warranty policy, claiming she has the authority to make the unit failure right and send me a new unit, but refusing to do so unless I pay at least 50% of the unit price because she needs to protect the company. Disclosure: This post is brought to you by the Insider Reviews team. When I turned it back on, it would no longer connect to the receiver. This means that you can change the default lens to a wide angle or a zoom lens to give you more flexibility. Some customers have actually had their units replaced, even when some were out of the warranty period (cases of 18 months, 26 months have been reported). We value your privacy. 40.77.167.239 Toggle navigation. Also, there is a limited range on where you can reach with it. Free shipping for many products! Finally on 9/15/21, when I was in the hospital, they emailed that they would not replace the unit, but that I could pay $50 for a new unit or unit repair. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. You just need to communicate on email and indicate when you bought the baby monitor. I personally encourage parents to make sure they read a range of reviews, both good and bad to realize how responsive customer support is. Enjoy reading our tips and recommendations. Shipping details If you need just the monitor, you can mention that to customer support. This company has an F rating with the Better Business Bureau (https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929), and for good reason.There is a known issue with these monitors where the infrared lights on the cameras go bad quite early on in the life of the unit. Only wifi baby monitors such as iBaby or Arlo baby can connect to a smartphone app but Infant Optics and other non-wifi baby monitors do not have an app and rely on a stand-alone or dedicated screen to display the video feed. With both of those, you'd have to go into the baby's room to manually adjust the camera. Subscribe to our newsletter. My experience is actually great. Hi there! BBB is here to help. The chat transcript is below; Features of Summer Infant Replacement Monitor: You can view some of the images shown by Summer Infant Replacement Monitor here. Delivery times may vary, especially during peak periods . When placed at 3 foot / 1 meter from you, it will produce an average of 3.6 mG. When Ellie was about 6 months old (she's now around a year old), I walked into her room and something smelled a little off. Infant Optics baby monitor is reliable, smooth, easy, user-friendly. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. It uses a CMOS GC0308 1/6.5 image sensor with eight infrared LEDs and one low light sensor. Customer Reviews. I purchased a monitor/camera set and add-on camera ($265 total retail cost) when my first was born thinking it would be good to have 2 cameras for when I had a second child. For example, youll see the microphone stop working when you are remotely moving the camera but pops back on when you stop moving the camera. Here is a link to the review and comparison of the replacement monitor of Infant Optics DXR 8 on Amazon. I'd also increase the strength since it signal goes out if there are too many walls between the camera and monitor. What I dislike though is the battery died less than a year old. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. The new Infant Optics DXR 8 Pro(link below) has improved connectivity issues by 50% according to their marketing materials. You can also buy a wide-angle lens to get a different view of your baby's room. LARGE 5 VIDEO DISPLAY Our 720p resolution LCD screen offers brighter and better viewing angles, sharper colors and enhanced night vision so you can see your babys slightest movements up close. Customer Service Manager - $101,575 See Job Openings. Make sure you keep your original receipt as they may ask when you want to replace your Infant Optics. The parent monitor comes with digital zoom, so you can always zoom in on your baby if needed. I email again on 9/18/21, no callback. If you dont want to use the Infant Optics customer care phone number listed above, you can reach them on their support website (link to Infant Optics support page). It should be noted that every time the +**** number called me, it was within 30 minutes or so of business close, I assume so that she could go ahead and hang up on me and claim it was because the business day ended.Needless to say, Infant Optics is not a company that deserves your money, both due to the headache you will surely experience if you have to deal with their customer service department and due to the fact that they wont stand behind their products when a design failure occurs.If you are reading this and have experienced a similar issue with the night vision going bad on your ****8, rather than giving this company more money and risking repeated product failure for this known issue, you can try this cheaper workaround: https://www.youtube.com/watch?v=SoG-Gk-yDy8 And next time, buy from ******** or some other more reputable company! Find many great new & used options and get the best deals for Infant Optics Dxr-8 Video Baby Monitor and Vtech DM111 at the best online prices at eBay! The price was high, but so worth it. Because it doesn't use Wi-Fi, the device was very easy to set up. The receiver also features a rechargeable battery, which is really nice so you're not tied to an outlet all the time. Its very similar to the Infant Optics but comes with better picture quality. This leaves me with no way to keep an eye on my baby. Some users forget their smartphone in their pocket when fiddling with the monitor; or placing the monitor and smartphone very close to each other on their bedside while they sleep. We particularly appreciate the fact that you can replace the monitors batteries if needed. Usually, smartphone apps have some lag when you open them and Infant Optics does not have this lag. The monitor has a compact 3.5-inch LCD display and a retractable antenna for crisp reception. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Ive contacted the customer service. Most parent will sleep with the unit on their bedside table, but we recommend you move it further away. Infant Optics is a wholly-owned subsidiary of Genexus LLC. This replacement parent unit is NOT compatible with older versions of Infant Optics that used micro-USB power adapters. Reception is best in open areas where there are no obstacles present. But its not a deal-breaker and the Infant Optics DXR-8 makes up for that with other features. We've gone on a few trips with Ellie, and we try to stay in hotel rooms that have a separate closed-off bedroom so she can nap or go to bed early without us disturbing her, so we always bring our monitor on trips. If you want an Infant Optics replacement screen or want to claim a warranty from Infant Optics, you should check out our tips on how to deal with Infant Optics Customer Care, but try the following fixes first. You may qualify for a free battery replacement if your Infant Optics is within the one-year warranty but you need to check with their support team. The Infant Optics DXR-8 has been a top-selling baby monitor online for several years. The DXR-8 monitor only can only be connected to one camera at a time. It is a really nice baby monitor. If you have any questions, you can reach me at ashley.d@motherhoodhq.com. Early Black Friday Deals Disability Customer Support Holiday Gift Guide Best Sellers Amazon Basics Customer Service Prime New Releases Books Music Pharmacy Registry Amazon Home Fashion Kindle Books Gift Cards Toys . Baby monitor with temperature sensor: The other major potential con is that it doesn't use Wi-Fi. Its one of the best long-range baby video monitors in our tests, on par with the Philips Avent SCD630/37. Note: NOT compatible with the DXR-8 model. BBB Business Profiles may not be reproduced for sales or promotional purposes. You can download the Infant Optics DXR-8 baby monitor user manual from here. I reached out to Summer Infant through their website chat on August 12, 2022 and they responded that their replacement handheld screen unit is no longer available. The Infant Optics DXR-8 does not have a VOX mode per se, but there is a Sleep mode, where the monitor screen will turn off after a pre-set time delay while keeping the audio on. It also stopped charging. BUY NOW Amazon.com. Infant Optics does not have a smartphone app because they cannot connect to the phone. On 11/13/2020 I purchased the dxr-8 baby monitor while pregnant. If the issue is interference with your WIFI network (e.g., slow download speeds), try positioning the monitor and camera unit as far from your router as possible. Alongside is the Infant Optics monitor replacement battery. I personally advise parents to reach out to the manufacturer of the baby monitor even if your baby monitors warranty has expired. I had another brand but I chose this because it was fully loaded with so many great features. On 9/17/21 (and mind you, by this point I have a newborn to take care of and still no working camera), I get a call from +**** and the call hangs up as soon as I pick up the phone. I contacted customer service and was sent a new monitor free of charge. This is unheard of! Slide the ON/OFF . If you lost your receipt it may be difficult to get the extra support if your unit is broken but several customers have had great things to say about how they still got help regardless of their lost receipt. During this time it frequently loses connection even though we are never more than 50 feet away. There are plenty of valid reasons why you might want to opt for a radio monitor instead of a WiFi model. Amazon.com: Baby Monitor Mount Baby Camera Holder Baby Camera Stand for Crib Nursery, Compatible with Infant Optics DXR-8 . The Infant optics claims that its the battery can last up to 10 hours. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Yes. No response. Far from itmy customer service experience from ********************** ranks among the worst Ive had with any company. In the email, the customer support offers to assist the customer despite it being out of warranty: You can email the customer support of your baby monitor brand about pretty much anything. The audio will remain on. I felt like I'm always charging it. When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. I ask to speak to her supervisor or another manager, and she claims there are no other managers and she doesnt have a supervisor. Free shipping for many products! Report incorrect product info. The standard lens has a basic zoom function whereas the optical zoom lens provides more crisp images for close-ups. I think they should either make products more durable or make them cheaper so that it doesn't cost so much to replace. Buy Radians HSH0220Cs Hushies Passive Infant/Toddler M: GunBroker is the largest seller of Shooting Glasses & Hearing Protection Shooting Supplies All: 977482782 . And also, the screen quality is really excellent. I would recommend this product to anyone looking for a Wi-Fi free monitor with capability of up to 4 cameras. The Infant optics green light is the power-LED. Because the Infant Optics DXR-8 uses an encrypted FHSS radio signal, risks of hacking and security breach are minimal. The wide angle lens that is sold separately for the Infant Optics DXR-8 camera gives you a full 170 degrees panoramic view of your babys bedroom. The Best Baby Monitor Deals This Week*. BBB Business Profiles are subject to change at any time. 5" screen with 720P HD Video- Active Noise Reduction Technology. There is indeed no split-screen mode. All this for a price that is excellent compared to some of its competitors. Motorola baby monitor is a remote wireless monitor for baby that enables you to keep an eye on the things that you would like to monitor. You can however still get a replacement if the warranty has expired. We know from experience that as parents, your time is valuable. With everything connected to the internet these days, finding a good non-Wi-Fi video monitor was actually pretty challenging, but I'm happy with the choice I made in the Infant Optics DXR-8 Video Baby Monitor. If you got your Infant Optics DXR 8 wet out of negligence, its not easy to get a free replacement but you can try your luck by reaching out to customer support. : How do you console a crying baby? The customer service team will guide you on how to claim the warranty. Unsubscribe easily. Price and other details may vary based on product size and . The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. The highest earners in the top 75th percentile are paid over $125,085. Another monitor to consider is Owlet's $399 Smart Sock and a video monitoring system combo. This gives me peace of mind knowing that I don't have to keep looking at the monitor to make sure it's working. Have complete control of your viewing angle and adjust what you see on the monitor. Well start sending you the news you need delivered straight to you. For a monitor to essentially fall apart after 4 months of use is unacceptable. It helps save the battery as well. So essentially, that I could pay them more money above and beyond the $99 I paid for the original camera in order to get another camera that was likely to have the same issue (for reference, see this customers experience: https://www.amazon.com/gp/customer-reviews/**************/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00ECH5ARA).I replied via email that, given that the infrared failure is a known design/quality control issue with the ****8, it was really unethical that they were expecting me to pay for the repair/replacement and again requested a manager callback as originally promised. The fewer obstacles between the camera unit and monitor unit, the better the reception will be. For me, the most important thing about this monitor is that it doesn't use Wi-Fi. INTERCHANGEABLE LENSES Our interchangeable lens technology allows parents to swap between a zoom lens (up to 6X zoom) and a wide-angle lens (sold separately) without compromising video quality. I love that I can rotate and zoom the camera remotely, and push a button to talk to my baby daughter without going to her room. . Infant Optics has an estimated web sales of $1M-$5M. 1-Year warranty, theyll replace the affected unit the customer service and was sent a new monitor infant optics customer service charge! With concentrations in English and communications easy to set a reminder to feed the baby monitor Mount camera! When placed at 3 foot / 1 meter from you, it produce. Was very easy, you agree to sign up for our newsletter should try to troubleshoot night so! Fit, we found that placing the camera and monitor 110,849 per year or! 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