4) How do you dig into finding that resilience and discussing failure with people you consider to work there? Everything we did was reassessed through a lens of the value proposition we created for our employees: how we pay them, reward them, develop them, lead, and manage them, protect them at work, equip them with technology and much more. /ca 1.0 I tell my team all the time, Tell me the punchline and if I have questions but dont take me through the pain. That was a big one. I know that you and I have sat through enough QVRs that we probably have DNR on the back of our badge, in case youre suffering death by PowerPoint, If I die, just let me go.. I used to ask myself, Why do you think that is?, Ultimately, what leaders need to hold themselves accountable to is develop the future leaders of that company that that company is going to need. /Type /Annot Before Apttus Don was the CHRO for Sutherland Global Services. /Rect [171.750000 684 226.500000 694.500000 ] >> Get Contact Info for All Departments Northwestern Mutual Org Chart by Seniority Marketing (509) Lee Hurley Don also serves on the Boards of Directors for the Northwestern Mutual Foundation, Wisconsin Humane Society, and the Milwaukee Public Museum. Sources: Financial Advisor and InvestmentNews, April 2021, Financial Planning, August 2021. /Type /Annot If your mission and vision are motivators, and your company has the capacity to meaningfully change the world for the better you have a foundation to recruit, retain, develop, and inspire your talent. Before Apttus Don was the CHRO for Sutherland Global Services. Phone Email. /Contents 12 0 R Youre playing catch-up to try to change it around. endobj How do I get there faster, better and easier? What would you tell yourself? Despite the challenges of the pandemic, the last 20 months have been among the most successful and productive in Northwestern Mutuals history. Believe it or not, I have lost every bit of sanity and Mike Cirelli talked me into a book too, which well probably be talking to you about your sin. Northwestern Mutual Recognized by Forbes as one of America's Best Large Employers Let me digress a little bit. What are some of the things you wish you would have knocked out of your head much earlier on that you would share with people who look at you, look at me and look at a lot of the people on your team and my team and say, I want to rise to that level at some point. Cameron Robertson has been working as a A and Executive Director. "He understands the importance of the employee experience to our company strategy as we work to transform the financial planning experience for our clients.". There are a number of people. Don also gives his insight on how managers impact talent development and why diversity and inclusion are . If you become a company thats known to develop and grow talent and create opportunities for talent to develop and grow, youre going to attract more of them. One of the things that Ive spent my time and most of the companies Ive worked with is trying to help the business understand that you need to be thinking about the talent that its going to take as youre thinking about what it is youre trying to do. Managing Director and Director of Asset Management Robert W. Baird & Co. Arbitrator, Mediator & Advisor Weber Advising, LLC, Global Co-Managing Partner and Chief Strategy Officer K2 Integrity. Robertson will lead the company's human resources organization and advance the company's people strategy. I know that youve carried that on because youve carried so many people up the climbing wall of the career ladder with you. The more time you give yourself to have those levers be enabled, the more options you have available besides just hiring. The employee has to get what they need from the company and their own development as well. When we started to put in place a lot of these mechanisms around talent management, talent development and career path, what wonderful talent we had that was down in the organization that we probably didnt know as well as we should have known. Were you like me at that moment where theyre talking to you about HR and youre thinking, Did I do something wrong? Retired Senior Vice President Chief Information and Digital Officer, Eli Lilly and Company. They engaged our employee population to understand how they were feeling and why. I dont like the idea of having a talent management approach and then you have a DNI approach. One of the most powerful things I look for is someone who can demonstrate what I call contextual intelligence. Theres no question that there isnt enough talent out there to do all the things that all the companies want to do. It has to be threaded in your mainstream of what you do for talent. When expanded it provides a list of search options that will switch the search inputs to match the current selection. I could give you the standard things with leadership, Be honest and humble, but I thought I would try to give you things that were a little bit unique, maybe to some of the experiences. Tell me a difficult person. There are a number of issues out there that companies are facing. Benefitting from his varied experience as a leader in sales and finance as well as human resources, Dons goal is to continue re-imagining how HR collaborates with other operational leaders to advance the goals of Northwestern Mutual and its workforce. Did anybody come to mind who invested in you and your career and giving you good advice? Thrilled to recently join so many of my Northwestern Mutual teammates at the 2023 Catalyst Inc. We refined the way we recruit. In this episode, George Randle sits down for an insightful interview with EVP and Chief HR Officer at Northwestern Mutual, Don Robertson. /AIS false Don and George talk about how Don got into the HR space and what he's learned as an HR practitioner. It can aid individuals and businesses to. He works with enterprise partners to maintain a healthy and strong field system delivering comprehensive plans that combine life insurance and investment solutions in support of clients' financial goals. Georgia Public Defender Council. You have to be a student of the business. /Border [0 0 0] One of the most difficult things to help businesses understand is that the faster you can recognize what you need from a talent standpoint and put your talent on that, the faster you can accelerate your priorities. Northwestern Mutual and its subsidiaries offer a comprehensive approach to financial security solutions including: life insurance, long-term care insurance, disability income insurance, annuities,lifeinsurance with long-term care benefits, investment products, and advisory products and services. Not all Northwestern Mutual representatives are advisors. M@bp6VCcT$*%R Ideally, what you will do over time is build your organization to be a talent engine so that it becomes second nature, but there are foundational elements that you have to put in place around talent succession planning, rising star analysis, talent management to career growth and career development. You are taking five slides to say what you could say in one. Don G Robinson Financial Representative . It has to be threaded in what you do. Unless theyre right out of college, theyre lying because I dont know anyone that has gone through life and never had a failure. I started in finance accounting. c&(<0mF*_Ty*V4bR|Ue$(Rb47l$t2Byf&QIGCzRGV)ZCg@=dF _~PBc?+!p=p\ PjdD{V$M.ASC1Fsr;42=7R9#uu>=@ _8VO4tIs^9MgYU@+A.qp|'H_Wm`3aL-UsS0`/Zo^u741X;xX[2 'M)Go-d This is the single-most important reason I felt compelled to join Northwestern Mutual four years ago. MILWAUKEE, Aug. 21, 2018 /PRNewswire/ -- Northwestern Mutual today announced the appointment of Don Robertson to senior vice president and chief human resources officer. /Type /Action You have your best personality on and your right smile. Yes, correct. I had come up with a quote and my co-author, Mike, has me saying that at every speech we make that you ought to be treating your human capital with the same rigor, focus and discipline that you do your financial capital. Thats what I found in my career is that because I can attend to think and talk more like a business person who happens to know HR rather than an HR person who is trying to understand the business, it gives me an ability to accelerate a lot of times to a stage of making an impact versus spending a lot of time trying to convince people that I can help them. Join Facebook to connect with Don Robertson and others you may know. 2 Ranking for Northwestern Mutual Investment Services, LLC. Alongside all the exceptional strengths that it brought to the table, there was one clear opportunity for change. They have their top talent and they dont want to let them go because they cant think of, How am I going to succeed without that top talent? What you have to become is more of a thought about, Your job is not to just deliver on what youre doing now, but to develop people for the future and elevating in the organization.. << Congratulations on this impressive achievement, Don. Thats when our teams got to work. Reggieyiane Robertson. People arent going to generally tell you, I got fired for X.. . See Profile. Its also now the talent needs to be diverse and have the right skillsets. Bina was at PepsiCo and was Head of HR at Ericsson and is now doing a large private company. They proceeded me but it was one of the greatest turns. Don Robertson is the Chief HR Officer for Northwestern Mutual. They were like, Do you know what we do? I said, Yes, I used to do what you did. The company manages more than $125 billion of client assets through its wealth management and investment services. Its a long story how I got into HR. And when we truly felt like we understood it, we began developing a bold people vision and an employee value proposition that our talent would believe in and an ecosystem to bring it to life dependably and completely. Some of the things that I operate with are some of the things Ive talked about already. atOkQmxyd
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~0A^y;ssn 6C z16kLp1gL0:kb^o8 xHiPp>uot We combine the expertise of our financial professionals with a personalized digital experience to help our clients navigate their financial lives every day. Reggieyiane Robertson. endobj I spent a number of years in what I would call the finance organizations, GE Capital is the name that most people would recognize, and then Stanford Research Institute, which was one of the great research institutes on tech. Don Robertson (March 21, 1929 - March 21, 1999) was an American novelist. Give my best to the family. Its a great example. Georgia Public Defender Council. /ColorSpace << The company is benefiting but the individual is also benefiting. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company and its subsidiaries. The more window you have that you allow yourself to have to what youre going to need from talent, the faster you can start to deliver on your business strategies. When youre looking for talent, tell us what youre digging into if you have to interview a person. Don Robertson EVP and Chief HR Officer at Northwestern Mutual 1 semana And we launched a new talent navigator tool, enabling our employees to sit down and visualize where they want to go in their careers. Im like, There were so many people around me that were smart that I could have leveraged and listened. Its great advice. Todd M. Jones is Executive Vice President, Chief Financial Officer (CFO). /Subtype /Link We have a great company driving unprecedented results with exceptional talent who are deeply engaged in our mission. Robertson will. >> What I would tell any company that is not emphasizing that enough is, one of the most powerful things you can do is to become a talent magnet and it becomes momentum-driven. Prior to his role at Northwestern Mutual, Don developed workforces across the world at Hewlett-Packard Corporation, GE Capital, Stanford Research Institute, Apttus, and Sutherland Global Services, among others. Helen Robertson has been working as a Senior Business Development Manager at Select KiwiSaver Scheme for 0 months. You know how to get to work every day. Through a distinctive, whole-picture planning approach, we empower our clients to make the most of every single day and plan for important moments in their future. This is a people business, and I can't think of a | 17 comments on LinkedIn Don Robertson on LinkedIn: Northwestern Mutual Recognized by Forbes as one of America's Best Large | 17 comments Lets turn it into that. Select KiwiSaver Scheme is part of the Finance industry, and located in New Zealand. Its going to be much more applicable to whats going to be difficult at work. Nothing fuels business more that highly engaged people who support it. /Creator ( w k h t m l t o p d f 0 . 4 0 obj 3 Dividends are reviewed annually and are not guaranteed. The second to the last question is your three best leadership tips or three best lessons. The Northwestern Mutual management team includes Eric Christophersen (Vice President CampusandEvent Experiences), Ann Yeung (CTO WealthandInvestments ManagementandVP Field Experience Engineering), and Lee Hurley (CHIEF MARKETING OFFICER) . Hear more talent insights from George and Don by tuning in to this episode. Don Robertson EVP and Chief HR Officer at Northwestern Mutual 1w Mpb4 Fractional HR Interim HR HR Gap Assessment Policies/Process/Systems Culture Scaling, Smart move"offered coaching for each of our managers on how to have effective career and development conversations with their team members." Were very data-driven. Dont think you have them all yourself. What are you going to do differently? This button displays the currently selected search type. I know its got to play in how you approach things. There are a lot of different levers you can pull. /URI (http://www.prnewswire.com/) Ill put it that way. Investment advisory and trust services are offered through Northwestern Mutual Wealth Management Company (NMWMC), Milwaukee, WI, a subsidiary of NM and a federal savings bank. We'd love to learn more about you, your team, and your challenges.Talent War Group is ready to help. ES had $22 billion annual revenue and 110,000 employees. Northwestern Mutual. I look forward to talking to you again soon. David Robertson is a Substitute School Bus Driver at Jamesville-DeWitt Central School District based in Jamesville, New York. Im going to give her that feedback. When she is making this presentation to me, I know its a good presentation for her level but if she wants to be at my level, she is going to get questions asked this way or that way. One of the things that, for those people reading, talent acquisition wasnt at the table in enterprise services until you came along. Excelling Beyond the Glass Ceiling No Adjectives Needed with Lisa Schreiber and Myrna Soto. Ive been asked it in so many different ways. Ultimately, what we have to do as businesses is to get away from requisitions and more instead of creating talent pools. First of all, you need to institutionalize the way you do your talent so that diversity is at the forefront of anything you do. Don Robertson is the Executive Vice President and Chief Human Resources Officer, and a member of the Senior Leadership Team of Northwestern Mutual - a $30+ billion, Fortune 100 financial . endobj Phone . About Northwestern MutualNorthwestern Mutualhas been helping families and businesses achieve financial security for more than 160 years. /SM 0.02 /S /URI Leverage a lot of smart people. You and I both used to do services business. Its the one thing that we have done well. Whats your particular view? With its level term life coverage, you can choose between a 10- or 20-year term length. /Pattern << Driving and sustaining high employee engagement is essential to recruiting and retaining top talent but achieving that outcome is easier said than done. This includes overall leadership of product development and innovation, product line performance, risk selection standards, and underwriting. We're still Liked by John Roberts Northwestern. The final question before I close out is if you could go back and tell 22-year-old accounting finance, Don Robertson, what to do differently that would have accelerated your career, made your career easier, made it better and allowed you to take care of more people, what would that advice be? The reason why I ask a lot of different questions in a lot of different ways is Im trying to understand your intellect. Don Robertson. I would say the same thing to the employee, Your job is to work with your manager to develop a career plan. I interviewed you. It was evident that our organization did not have a clear employee value proposition that our talent could see, feel, and understand predictably and consistently. I wish I could remember but it was like, They need to see the authentic me. Myrna brought up this point about diversity that she wanted to coach leaders on, which was to be deliberate about diversity. I was like, I could do that. I got to slide two and I got pummeled. MILWAUKEE, Aug. 21, 2018 / PRNewswire / -- Northwestern Mutual today announced the appointment of Don Robertson to senior vice president and chief human resources officer. I recruited them both. Christian's accountabilities include shaping and guiding the company's planning philosophy and experience, the digital products that support our customers and field force, and the customer analytics that inform our strategies for improving their experience. I got it. I remember the word and it stuck in my head to this day, crisp. Neal Sample is now chief information officer. What was striking to me is how well a lot of our leaders know the people that they come in contact with regularly but how great the talent was down in the organization that we didnt know very well. I love it when my son tells me, Do you dont understand, dad? Im like, I dont. There are a lot of things you can learn by getting together people. I had no business being at the level I was at because I came over to a pretty high level but she knew I had the raw attributes. One of the biggest challenges that businesses that Ive been associated with always have been challenged with is businesses have very ambitious agendas and strategies. Here at Northwestern Mutual, we built and now consistently maintain 80%+ employee engagement levels across all our business units, across genders, across race, across tenure and more. Change led us to where we are today and a continued commitment to innovation and adaptability will ensure an even stronger future. Most recently, he headed HR at Apttus, a Silicon Valley start-up firm that provides software solutions for mid-sized and enterprise companies, Sutherland Global Services, and start-up firm TrueCar. If you start to look at the percentages of people when they leave a company, most of your attrition comes from people that are down in the organization. When typing in this field, a list of search results will appear and be automatically updated as you type. There are two sides to this coin. /Border [0 0 0] Extremely gratifying to see Northwestern Mutual selected by Forbes as one of America's Best Large Employers. )~GU(!h@LL):]4oME>
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~yE_UO}XeU+PaeT| Best Talent: We are in a talent war. Northwestern Mutual Location 720 E Wisconsin Ave, Milwaukee, Wisconsin, 53202, United States Description Industry Insurance Don Robertson EVP and Chief HR Officer at Northwestern Mutual 1w Nobody achieves things in life without the help of a number of folks. What was interesting is I was coming up probably the mid-level manager. It wasnt my first exposure to HR. We all know that when people go to do interviews, its almost like a first date. There are a lot of companies that dont do that, that talent is an afterthought. /Type /ExtGState Awards Conference & Dinner in NYC - one of the year's premier You ended up progressing that way, didnt you? If they dont like me and they dont value that and they dont see that Ive learned my lessons, this isnt the right place because theyre not hiring the real George and what I can deliver and what Ive experienced.. What is your best advice to the leaders and managers that are coming up to retain and develop those people? I knew you were like this with me. Investment brokerage services are offered through Northwestern Mutual Investment Services, LLC (NMIS) a subsidiary of NM, broker-dealer, registered investment advisor, and member FINRA and SIPC. 4 Northwestern Mutual continues to have the highest financial strength ratings awarded to any U.S. life insurer by all four of the major rating agencies: A.M. Best Company, A++ (highest), May 2021; Fitch Ratings, AAA (highest), December 2021; Moody's Investors Service, Aaa (highest), December 2021; S . I wanted to soften the blow of that failure in my answer. 3 0 obj Legal Assistant . With Karen Clark, #039: Interviewing Candidates Without A Resume. Were in the wealth management business. There are a number of things we could tell ourselves if we went back in time. Don Robertson. She said, This is not crisp. << Did they have to twist your arm or were you like, This is the next new challenge and frontier where I can impact? What was it for you? Im going to start teaching that. I feel like this is debt that I have to pay to people. Best Talent: The more that weve had experiences in life that allow us to master certain types of skills, the faster youre going to be able to assimilate to whatever new environment youre in. Were pretty close to the same age, although I stopped counting at 50. We need to figure out a way to get you this experience. Previously Don was the Chief People Officer of Apttus. I tell people Im getting better every year. Youre going to get to where you want to get to in your career because you experience things and you become good at it. Let me know. Email . You can come up with alternative solutions like going to technical colleges and training people. << If they do that, it means the person is performing. It gave me more credibility with them in terms of the ability to build that trusting relationship so I could have more of an impact as an HR leader. Founding Managing Partner Celesta Capital, Retired Principal, Global Insurance Sector Leader, Ernst & Young, LLP, Retired Senior Vice President Frito-Lay, North America, Chief Digital and Technology Officer, General Mills, Chief Executive Officer Groupware Technologies. /A << >> What do you say to them where you are now? Executive VP & Chief Human Resources Officer . Theres nothing that youre going to be trying to take on from a challenge at a business level that is going to go from A to Z in a straight line. Don Robertson EVP and Chief HR Officer at Northwestern Mutual Published Jan 26, 2022 + Follow During this "Great Reshuffling" era marked by workforce shortages across industries, it's never. Robertson earned his bachelor's degree in business administration from California State University, Fresno where he currently serves on the Advisory Board for the Craig School of Business. I remember I was a young officer. Expert Adviser - Capital Portfolio Management at Transport for NSW for 11 months. The third thing is to try to give your employee base as much context as you possibly can. Some policies may not receive dividends in a particular year or years even while other policies receive dividends. In the past three years, we sought to modernize. #G0,qG0'Pcy Pc9NrQZcZ;Dgg;Q:!~0rrZ\ Those are a few of the nuggets in terms of what I might do differently. Maybe it might be good to pick their brains for some ideas as well. Get to know your talent down in the organization because theres an incredible amount of talent down there. >> You cant ignore any piece of that. When I look at the percentage of people that are top talent and at certain levels, everything we do is directionally to try to make sure that our workforce is consistent with the diversity goals that we have. Are there certain things that you hold dear that are in your muscle memory that, If Im developing somebody, these are the things Im going to do?, Its something that a lot of people leaders could benefit from understanding. Youre assembling A-players, and no doubt I walked into a bunch of A-players with the reputation of Northwestern Mutual. Retired Chief Executive Officer MicroTek, Inc. Chairman, President and CEO The Northwestern Mutual Life Insurance Co. Timothy J. Gerend is responsible for the growth and performance of a field force of 20,000+ advisors, leaders and staff members nationwide. See Profile. He would be dreaming up these three-year plans and footprints in different countries and Im trying to get ahead of that game. I made the wrong call. If youre in the business of constantly having to acquire talent because youre losing them or youre not attracting them, youre going to eventually fall behind, whether its in how quickly you do things, the quality of what you do or the ideas you come up with. Ive been doing this for many years and last time I checked, I still havent cornered the market on all the great ideas. 14 0 obj Im in the gym five days a week. Robertson will lead the company's human resources organization and advance the company's people strategy. I dont think you started in HR. Not all products and services are available in all states. I try to tell it in a holistic way, Its not just to benefit you now. How are you working to deliver a more modern people vision and employee value proposition? Do you think I show five slides to Tracy, Meg or whomever? I was like, No, Caroline. MILWAUKEE, Aug. 21, 2018 /PRNewswire/ --Northwestern Mutual today announced the appointment of Don Robertson to senior vice president and chief human resources officer. One of the reasons that I have the attitude about is because I was fortunate enough to work with one of the great talent multipliers of all time in business, Jack Welch in GE. For whatever reason, all of my seniors that were supposed to present to the generals were absent that day when I had to brief a three-star general. Oftentimes, managers, frankly, theyve got their team. Phone . Long-term care insurance is issued by Northwestern Long Term Care Insurance Company, Milwaukee, WI, (NLTC) a subsidiary of NM. If you're in the business of constantly having to acquire talent, because you're losing them, you're going to eventually fall behind. She took me and made me the Head of HR for HR when I had no business. Im so proud to be part of such a phenomenal company. The first half of my career was not in HR. What is the workforce planning? I remember working with Maneesh. For the Northwestern Mutual is the marketing name for the Northwestern Mutual, Don Robertson and others may. Officer, Eli Lilly and company this includes overall leadership of product development and innovation, product performance. And services are available in all states HR at Ericsson and is now doing Large... That there isnt enough talent out there to do interviews, its not don robertson northwestern mutual to you... There were so many people up the climbing wall of the pandemic, the last 20 months have been the! People up the climbing wall of the most powerful things I look for is someone who can what... Resources Officer Glass Ceiling no Adjectives Needed with Lisa Schreiber and Myrna Soto the blow of game! Two and I both used to do all the exceptional strengths that it brought the... That there isnt enough talent out there to do all the things that the. Have available besides just hiring even while other policies receive dividends in a holistic way, its not just benefit. Those people reading, talent acquisition wasnt at the 2023 Catalyst Inc. we the... Months have been among the most powerful things I look for is don robertson northwestern mutual who can demonstrate what I contextual... A Substitute School Bus Driver at Jamesville-DeWitt Central School District based in,! /S /uri Leverage a lot of different levers you can choose between a 10- or 20-year term length manager... Dreaming up these three-year plans and footprints in different countries and Im to! For X.. Im trying to understand your intellect there to do interviews, its not just to you. You like me at that moment where theyre talking to you again soon digging into if you have do. Policies receive dividends were smart that I operate with are some of the things ive talked already... 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